One store owner says working with family almost blew up two relationships.
Jewelers seem cautiously optimistic for holiday sales.
One reader says dealers need to chill out.
One jeweler got taken for a ride by a client.
Most love it, but one said "cool smool."
One reader is looking for good ways to clear out her inventory dawgs.
Are retailers obligated to buy things back?
There's hope in the form of Generation Z.
One reader advises making up for lost sales online with higher repair prices.
Customer service makes or breaks a business. Occasionally you have to think outside of the box or go to the extreme to make a difference, so...
Here are your letters-to-the-editor for this month.
It's always interesting working with family.
Two readers warn guns are dangerous, while another worries about the death of retail in favor of custom design.
Here's what you got to say for our last issue.
See what our readers had to say this month.
It’s the small businesses that make a community. [Editor’s note: This letter is a submission from Marc Majors of Sam L. Majors in Midland, TX.] For years...
Helping Hands Seeing how our jewelry family has stepped up to help after the flooding in Houston (through groups like Jewelers Helping Jewelers) is just awesome!...
I WOULD LIKE to tell you about my “eureka” moment. A young man came in looking for an engagement ring. At the time, I had about...
To-Do List I loved the last issue! After I finished reading it, I wrote down 25 things to follow up, consider, or inquire about. You are...
Social Sadness I am continually shocked at the level of vitriol expressed on social media. I can’t imagine people would verbalize what is so freely posted....