Customer service makes or breaks a business. Occasionally you have to think outside of the box or go to the extreme to make a difference, so...
Here are your letters-to-the-editor for this month.
It's always interesting working with family.
Two readers warn guns are dangerous, while another worries about the death of retail in favor of custom design.
Here's what you got to say for our last issue.
See what our readers had to say this month.
It’s the small businesses that make a community. [Editor’s note: This letter is a submission from Marc Majors of Sam L. Majors in Midland, TX.] For years...
Helping Hands Seeing how our jewelry family has stepped up to help after the flooding in Houston (through groups like Jewelers Helping Jewelers) is just awesome!...
I WOULD LIKE to tell you about my “eureka” moment. A young man came in looking for an engagement ring. At the time, I had about...
To-Do List I loved the last issue! After I finished reading it, I wrote down 25 things to follow up, consider, or inquire about. You are...
Social Sadness I am continually shocked at the level of vitriol expressed on social media. I can’t imagine people would verbalize what is so freely posted....
An Open Letter to Young Jewelry Store Owners Don’t get locked into a narrow focus on merchandising, types of metals, or even stone types. Keep your...
Don’t Forget Fashion I think a lot more retailers will be getting out and also many companies closing down. They are all competing for the same...
Loann Stokes of Stokes Jewelry Services in Stillwater, MN, gets some work done at the bench in her favorite old (circa early-2000s) INSTORE Brain Squad T-shirt....
LEARNING THE INSTORE WAY — I hired a new young lady to work in the store. She had never worked in the jewelry business, so the...
Robert loves INSTORE like his mom! — Aleah Arundale, Olympian Diamonds, Chicago, IL. Have a pic of yourself reading INSTORE or wearing a Brain Squad or...
Brain Squadder Alex Ainsworth shows his approval of his T-shirt while working at the bench at Elfstone Silver & Gold in Mashpee, MA… Have a pic...
Leecy Madison of Leecy Madison Original Jewelry passes time reading INSTORE while waiting for her ride to the airport at the Viscount Hotel in Tucson after...
GEEKING OUT: Gem Quiz winner Allison Manny from Darrah Cooper Jewelers in Lake Placid, N.Y. proudly shows off her Jewelry Geek T-shirt. Have a pic of...
INSTORE IN ACTION: Andrea and Travis Piper on the beach in New Smyrna, FL, catch up with their INSTORE reading. Have a pic of yourself reading...
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