Respondents cited customer and staff loyalty, community resilience and adaptation to new conditions as reasons for the generally better than expected business results.
Our readers know how to improvise.
17 habits of highly effective jewelers.
That's up from 10% just four years ago.
If you've tried — and failed — to improve your business with a new rule, you're not alone.
THE BIG SURVEY 2020 What a Year! A dramatic year illustrated in dramatic numbers 2020 started with hopes it would mark the beginning of a new...
This is their favorite 'insider’s gemstone.'
Discounting could be intense this holiday season.
From not stocking diamonds to leaving the toilet seat up, store owners share how they’re bucking the system.
What do you think will be the next breakout category of jewelry?
2020 was more a case of low-grade gold fever.
4% said their consumption has risen 'a lot.'
Some near disasters will leave you gasping
But even more have had success on their own website.
We asked, you answered.
Their intelligence and social conscience were among the traits cited.
Only 28% of our Big Survey respondents said they would add a brand if given the chance.
Nope, COVID-19 is not one of them.
When handled delicately, these cases can be a steady source of business.
Citizen remained on top, with Michele moving way up from last year.