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8 Things to Expect in the Jewelry Business This Year

The Jewelers Board of Trade released a new report.

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2016 was “undoubtedly a challenging year” for the jewelry industry, and to succeed in 2017, retailers will need to carefully tailor their products and marketing programs to their target customers, according to the Jewelers Board of Trade.

“While continuous improvement in economic indicators such as unemployment and consumer sentiment contributed to solid growth in retail sales for the holiday season and for the year as a whole, many jewelry producers and retailers were not beneficiaries of the stronger economy and the American consumer’s desire to spend,” JBT President Anthony Capuano wrote in a recent state-of-the-industry report.

JBT noted several observations from its members regarding 2016, including:

  • “The year was okay, but expectations were modest in the first place.”
  • “Traffic was down.”
  • “There was no hot new product or style to generate buzz, enthusiasm or draw people into the stores.”

JBT highlighted several trends to be aware of in 2017 and beyond:

  • There will be consolidation throughout the supply chain. “Demographic and economic factors will favor mergers and business discontinuance,” according to the report.
  • Closings of mall anchor store will affect the entire retail industry. “Jewelers located in mall locations will see their prospects decline as anchor stores or entire malls go dark,” JBT stated.
  • All through the supply chain there will be a search for responsible, stable partnerships as the importance of critical mass increases.
  • “Mine to market” programs will increase in number as consumer marketing efforts focus on responsible sourcing and chain of ownership.
  • Transparency in provenance and production will continue to be a marketing opportunity.
  • The role of synthetic diamonds will evolve. Prices will decline as more companies start or ramp up production, which will likely lead to a two-tiered “created versus mined” market.
  • Jewelers will benefit from “associating the purchase with the experience.” According to the report, “Good jewelers will know their markets and tailor both products and marketing/sales program to their targets — millennials, ethnic groups, etc.”
  • Consumers will increasingly expect retailers — in-store or online — to remember what they buy. “Personalization with data and technology – ‘artificial intelligence’ – will be refined and employed increasingly in the store,” according to JBT.

 

 

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For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

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