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True Tales

Jeweler Shocks Client With Glib Remark, Then Gets a Surprise

He couldn’t believe the way it worked out.

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Have you ever made a comment that you immediately regretted?

Jimmy Butts of Lagniappe Jeweler recently did just that. And given that he was speaking to a potential customer at the time, the sinking feeling that he got was severe.

Amazingly, the whole thing worked out — thanks to some help from a customer unafraid to speak her mind.

Butts recently shared the story on the closed Facebook group Jewelers Helping Jewelers, and gave us permission to republish it. 

Decent day. Pretty productive. And then it happened! Lady walks in on her phone complaining about how crappy her day was and how salespeople are so stupid and no wonder they make minimum wage and lines are ridiculous and parking is a nightmare, but THANK GOD she got to leave her kids at daycare.

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She then tells the person on the phone to hold on, slides her ring across the counter and flips her hand, saying, “I need to know how much to fix that ring.” She turns her back to me and continues to bash the day.

I wait no less than 10 minutes to give her a quote. She turns around and asks with disdain, “Yes?” I reply, “It will cost X amount and you can have it in two days.” She gasps and replies, “I’m not leaving my jewlery with you.”

Without skipping a beat I retort, “But you left your kids at daycare.” Oops! I immediately knew that was bad. She turns to the elderly lady behind her and says, “ I don’t have to tolerate this kind of treatment.” Without hesitation the elderly woman says, “Young lady, it’s rocks and metal. You need to cool your heels.”

Would you believe I still got that repair? Phew! Close one!


Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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True Tales

That Time the Manager Got Blown Across the Showroom By Electric Wires

The staff came to his rescue … from mouth-to-mouth.

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I had a great assistant manager who also happened to be very handy doing repairs around the store. One time, he was working on an electrical problem in the island in the front of the store. Somehow, some of the wires got crossed and blew him back onto the floor in a pile of debris in the center of the island semi-conscious. Another employee, a part-time ambulance attendant, asked, “Should I give him mouth-to-mouth?” And the chorus replied, “No, let him lie!” This is the stuff of legends! — Jon Walp, Long Jewelers, Virginia Beach, VA

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True Tales

This Grandma Had An Unbelievable Plan to Escape If The Custom Design Estimate Was Too High

Even her grandkids were in on it.

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Recently, a new customer walked in hoping to have a custom ring made. We browsed through the counters, tried on rings, looked at wax patterns, and I had a good feeling about her. She was so excited and eager that while she had lunch, I sketched a design. She took a look and seemed very relieved! She then shared that she and her grandchildren, who were with her, were so nervous that the estimate would be out of their price range, they had came up with a plan to get her out of the store if she couldn’t afford it. She said she was supposed to fake a heart attack and the grandchildren would usher her out quickly to the car. I have never laughed so hard! Luckily, she loved the design, it was in her price range and they didn’t have to carry out their sneaky plan! I believe I now have an excellent new customer! — Linda McEathron, Design House, Waco, TX

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True Tales

You Won’t Believe Why This Client Wouldn’t Take Her Engagement Ring

Hint: it wasn’t the diamond she thought they had switched.

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For over 20 years, we have had a customer’s diamond engagement ring in our vault because she refused to take it. Not because she felt we switched her diamond, but because she swore we switched the mounting. — Georgie Gleim, Gleim the Jeweler, Palo Alto, CA

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