Connect with us

True Tales

Jeweler Shocks Client With Glib Remark, Then Gets a Surprise

He couldn’t believe the way it worked out.

mm

Published

on

Have you ever made a comment that you immediately regretted?

Jimmy Butts of Lagniappe Jeweler recently did just that. And given that he was speaking to a potential customer at the time, the sinking feeling that he got was severe.

Amazingly, the whole thing worked out — thanks to some help from a customer unafraid to speak her mind.

Butts recently shared the story on the closed Facebook group Jewelers Helping Jewelers, and gave us permission to republish it. 

Decent day. Pretty productive. And then it happened! Lady walks in on her phone complaining about how crappy her day was and how salespeople are so stupid and no wonder they make minimum wage and lines are ridiculous and parking is a nightmare, but THANK GOD she got to leave her kids at daycare.

Advertisement

She then tells the person on the phone to hold on, slides her ring across the counter and flips her hand, saying, “I need to know how much to fix that ring.” She turns her back to me and continues to bash the day.

I wait no less than 10 minutes to give her a quote. She turns around and asks with disdain, “Yes?” I reply, “It will cost X amount and you can have it in two days.” She gasps and replies, “I’m not leaving my jewlery with you.”

Without skipping a beat I retort, “But you left your kids at daycare.” Oops! I immediately knew that was bad. She turns to the elderly lady behind her and says, “ I don’t have to tolerate this kind of treatment.” Without hesitation the elderly woman says, “Young lady, it’s rocks and metal. You need to cool your heels.”

Would you believe I still got that repair? Phew! Close one!


Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

GOB Sales are Emotional — Here’s How to Stay on Track!

When Moyer Jewelers of State College, PA, decided to close its doors, Wilkerson was there to “keep the train moving forward.” With dedicated professionals and incomparable selling skills, the Wilkerson experience was one that third-generation jeweler Lori Moyer would recommend to any of her peers. “They really cared about our success at the end of the event. I recommend them highly.”

Promoted Headlines

True Tales

You Won’t Believe Why This Client Wouldn’t Take Her Engagement Ring

Hint: it wasn’t the diamond she thought they had switched.

mm

Published

on

For over 20 years, we have had a customer’s diamond engagement ring in our vault because she refused to take it. Not because she felt we switched her diamond, but because she swore we switched the mounting. — Georgie Gleim, Gleim the Jeweler, Palo Alto, CA

Continue Reading

True Tales

The Sweet Taste of Vindication

A plate piled high with cookies can go a long way to remedying a false accusation.

mm

Published

on

Last summer, we had a customer come in to pick up a pearl necklace that she “swore” she left with us to repair. When we couldn’t find it in our repair box, she got really mad and threatened to call the Better Business Bureau on us. We were all stymied. None of our records showed that she had left that necklace with us. A few days later, she sent her husband in with a plate piled high with cookies to apologize. She had found the necklace in her jewelry box. She hadn’t brought it to us after all. Those cookies were very sweet indeed! — Chay Rees Runnels, Rees Jewelry, Nacogdoches, TX

Continue Reading

True Tales

One-Legged Man Leaves Trail of Devastation In Search of Ice Cream

His parting words were, ‘My wife is going to kill me.’

mm

Published

on

Our shop was very busy one afternoon, when all of a sudden my husband yells, “Oh s#!@, call 911!” and goes running out the door just as a car hops the curb and crashes into the glass door and surrounding concrete wall of the Safeway next door to us. My husband (who is a former policeman) assists the motorist as he rolls the car back off the curb and into a parking slot. He had meant to park the car, but accidentally hit the gas instead of the brake. As one of our staff is talking to the 911 operator, they ask, “Does the motorist have any visible injuries?” Hollie, our manager, was quick to let them know that the driver had only one leg, but that it didn’t happen because of the crash. (Turns out his amputation was a month old.) This man had “borrowed” his wife’s car while she was out of town and he kept saying, “She’s going to kill me!” So, the fire department comes, the paramedics come … the guy says he’s fine. He says he needs to go over to the grocery store to get what he came for: ice cream. Said he’d be back to talk to the police after he got that and away he goes with his crutches. Police come … they wait and wait … pretty soon, here he comes, driving one of those complimentary electric carts for shoppers, and as we’re all watching in disbelief, he drives right into the large decorative post in front of our shop. Backs up and then drives once again into the post as he was trying to get by it to talk to the cop. — Teri Vogan, Vogan Gold & Silver Works, Inc., Colorado Springs, CO

Continue Reading

Most Popular