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True Tales

Jeweler Shocks Client With Glib Remark, Then Gets a Surprise

He couldn’t believe the way it worked out.

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Have you ever made a comment that you immediately regretted?

Jimmy Butts of Lagniappe Jeweler recently did just that. And given that he was speaking to a potential customer at the time, the sinking feeling that he got was severe.

Amazingly, the whole thing worked out — thanks to some help from a customer unafraid to speak her mind.

Butts recently shared the story on the closed Facebook group Jewelers Helping Jewelers, and gave us permission to republish it. 

Decent day. Pretty productive. And then it happened! Lady walks in on her phone complaining about how crappy her day was and how salespeople are so stupid and no wonder they make minimum wage and lines are ridiculous and parking is a nightmare, but THANK GOD she got to leave her kids at daycare.

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She then tells the person on the phone to hold on, slides her ring across the counter and flips her hand, saying, “I need to know how much to fix that ring.” She turns her back to me and continues to bash the day.

I wait no less than 10 minutes to give her a quote. She turns around and asks with disdain, “Yes?” I reply, “It will cost X amount and you can have it in two days.” She gasps and replies, “I’m not leaving my jewlery with you.”

Without skipping a beat I retort, “But you left your kids at daycare.” Oops! I immediately knew that was bad. She turns to the elderly lady behind her and says, “ I don’t have to tolerate this kind of treatment.” Without hesitation the elderly woman says, “Young lady, it’s rocks and metal. You need to cool your heels.”

Would you believe I still got that repair? Phew! Close one!


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True Tales

“Even If You Were Cher, I Wouldn’t Loan You This Jewelry!”

An owner refuses to fall for this dumb yet real scam artist.

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ONE DAY, a limo pulled into my parking lot. The young lady who alit claimed to be the P.A. for Cher. She went on to pick out pieces from my case that she swore would work in that night’s performance and be returned the next day. I informed her if the star herself walked in, I wouldn’t hand over thousands of dollars worth of jewelry “on loan.” She called me some nasty names and left. Seems Cher was not performing anywhere near the East Coast that night and it was just a scam. Oh well! — James Doggett, Doggett Jewelry, Kingston, NH

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True Tales

You Won’t Believe Why This Customer Returned a Ring

He had really high standards.

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A MALE CUSTOMER ordered a $4,000 platinum band, which shortly arrived from Germany. He holds it up and puts it on; it fits perfectly. Then he peers intently inside the ring. “The third hallmark is a fraction out of line,” he says. We send it back to Germany and it duly arrives with the hallmark totally lined up. The customer comes in and says that he doesn’t want this ring as it’s like buying a Mercedes and the salesman dings the wing: he repairs it, but would you want a damaged Mercedes? Left me speechless. The customer still has a credit three years later. — Gordon Lawrie, Eidos, Santa Fe, NM

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True Tales

This Jeweler Had to Get Innovative with a Penis Ring

In emergencies, release latch.

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A lady came to get a ring for her boyfriend’s penis. We suggested that it would not be a good idea to get one that does not open as that could end up being dangerous. We had to get an arthritic shank from Stuller and make one that opens and closes like a mini baby bangle. Gene Arthur, Arthur’s Jewelry, Reidsville, NC 

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