Connect with us

True Tales

Jeweler Shocks Client With Glib Remark, Then Gets a Surprise

He couldn’t believe the way it worked out.

mm

Published

on

Have you ever made a comment that you immediately regretted?

Jimmy Butts of Lagniappe Jeweler recently did just that. And given that he was speaking to a potential customer at the time, the sinking feeling that he got was severe.

Amazingly, the whole thing worked out — thanks to some help from a customer unafraid to speak her mind.

Butts recently shared the story on the closed Facebook group Jewelers Helping Jewelers, and gave us permission to republish it. 

Decent day. Pretty productive. And then it happened! Lady walks in on her phone complaining about how crappy her day was and how salespeople are so stupid and no wonder they make minimum wage and lines are ridiculous and parking is a nightmare, but THANK GOD she got to leave her kids at daycare.

Advertisement

She then tells the person on the phone to hold on, slides her ring across the counter and flips her hand, saying, “I need to know how much to fix that ring.” She turns her back to me and continues to bash the day.

I wait no less than 10 minutes to give her a quote. She turns around and asks with disdain, “Yes?” I reply, “It will cost X amount and you can have it in two days.” She gasps and replies, “I’m not leaving my jewlery with you.”

Without skipping a beat I retort, “But you left your kids at daycare.” Oops! I immediately knew that was bad. She turns to the elderly lady behind her and says, “ I don’t have to tolerate this kind of treatment.” Without hesitation the elderly woman says, “Young lady, it’s rocks and metal. You need to cool your heels.”

Would you believe I still got that repair? Phew! Close one!


Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Why This Fourth-Generation Jeweler Chose Wilkerson for a Very Special Sale

Parian & Sons of Franklin Lakes, NJ was founded in the early part of the 20th century. But even stores that have successfully made it through the Great Depression, a World War and the Woodstock Generation must come to an end. With no family wanting to continue the tradition, the time was right for Glenn Parian and his wife, Maria, to retire. And what better way to do so than by hiring Wilkerson to help with the store’s liquidation sale. As Glenn puts it, with his credit card machine humming to the tune of up to 200 transactions a day, he couldn’t have done it without Wilkerson. “This is what they do,” he says. “This is what they do for everybody.”

Promoted Headlines

Most Popular