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Jewelers Are Spending Way More Time on Social Media Than They Used To

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CONGRATULATIONS! Ninety-five percent of you are active on social media for business purposes. And you’re spending more time on it, too.

Nearly a third of jewelers spend an hour or more a day on keeping their social media sites up to date, versus about one in 10 who were investing that much time five years ago, according to INSTORE’s Big Survey.

The biggest leap came with Instagram, which debuted in 2010. By 2012, only 4 percent of jewelers surveyed reported trying out Instagram; now 58 percent spend time there. Facebook, of course, is still the most popular and was already well established in 2012, with 92 percent logging on then and 93 percent now. While 10 percent reported using no social media in 2012, holdouts five years later are down to 5 percent. You know who you are!

You can see all the results of the 2017 Big Survey in the October edition of INSTORE.

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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Editor's Note

Why The Big Survey Should Be Invaluable to Business Planning

When 800 store owners talk, you should listen.

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WE CALL OUR ANNUAL survey “The Big Survey” because we ask so many questions of respondents, but it’s also big because so many of you participate — more than 800 of you, in fact. And that makes the results incredibly valuable.
They’re so valuable that when I’m asked to speak to industry organizations, I often use the results to illustrate any number of points. For instance, I recently spoke to a group about how millennials are disrupting jewelry retail. I went back to last year’s Big Survey to reference this fascinating result: 51 percent of stores who were thriving said that the rise of millennials has been good for business, while only 18 percent of stores who were struggling said the same.
It’s questions (and results) like these that make The Big Survey so indispensable when charting the future of your business. In this case, it’s clear that if your store doesn’t cater to the needs of millennials, you’re more likely to struggle.

This year’s survey includes results like:

  • the best-performing jewelry and watch brands
  • salary comparisons for owners and staff
  • the “dark arts” of streetwise jewelers
  • the most impactful tech for jewelry store owners

And much, much more! I hope you’ll read this year’s survey not only for the fun bits and responses that make you go “huh,” but also for the takeaways that could set you up for future success.

Trace Shelton

Editor-in-Chief, INSTORE
trace@smartworkmedia.com

Five Smart Tips You’ll Find in This Issue

1. Remove store fixtures that are too tall to allow shoppers to look across and take in your store. (Manager’s To-Do, p. 26)
2. Make sure your staff is fully aware of what holiday promotions will run when. (Manager’s To-Do, p. 26)
3. Always ask prospective employees, “What was the best day at work you’ve had in the past three months?” (Ask INSTORE, p. 70)
4. After any holiday sale, ask the client, “How many others are on your list?” (Shane Decker, p. 70)
5. Attend local small-business meetings to search out possible cross-marketing opportunities. (Cool Stores, p. 76)

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Dave Richardson

Here’s Why Having a Mirror on Your Counter Is So Critical

It’s not just vanity.

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WHY IT IS TRUE: This gives her an opportunity to immediately see how the beautiful piece of jewelry looks on her.

PLAN OF ACTION: Take this opportunity to observe her reaction, ask open-ended questions to reveal her feelings, and move for the close accordingly.

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Brainstorms

Forget Santa — Here’s the Character You Want at Your Store’s Photo Op

His heart is two sizes too small.

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He’s misanthropic, mean-tempered, has a heart that is “two sizes too small” and is avocado green to boot. But kids can’t get enough of the Grinch. That’s what pet store The Green Spot discovered when they invited clients to bring their kids (and pets) in to take pictures with the Dr. Seuss character on Small Business Saturday. “It wasn’t until we started doing the event that we realized how much people loved the Grinch,” says Green Spot co-owner Jessica Ellis. The Grinch’s presence and special offers produced sales about 25 percent higher than the typical Saturday, Ellis reports, while The Green Spot also received a boost of attention from local TV news coverage. Getting dressed up for a Christmas event? Go green.

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