Connect with us

Press Releases

Jewelers Mutual Group Launches LUX Digital Vault to Retail Jewelers

The new ‘cool-tech’ solution revolutionizes how jewelers connect and stay connected to their customers.

mm

Published

on

(PRESS RELEASE) NEENAH, WI — Jewelers Mutual Group, the insurance and business solutions provider dedicated to the jewelry industry since 1913, announces its LUX Digital Vault mobile app is now open to its waiting list and select retailers, with broader availability to jewelers in the coming months. The Group’s latest insurtech offering connects customers to their trusted jeweler and their jewelry and watch collections with a 15-day jewelry insurance offer – all through a seamless app experience.

Jewelers Mutual Group Launches LUX Digital Vault to Retail Jewelers

With Jewelers Mutual at the forefront of innovation for the jewelry industry, the LUX Digital Vault is the latest example of its commitment to providing technology solutions beyond insurance that benefit both jewelers and their customers. During beta testing, 80 percent of customers who purchased jewelry at a participating retail store downloaded the LUX Digital Vault. Clients took control of their jewelry in the palm of their hands and left secured and insured.

“The cutting-edge technology is increasing consumer confidence to protect their jewelry,” said Mike Alexander, chief operating officer at Jewelers Mutual Group. He believes the LUX Digital Vault is the future for jewelers who want to connect with their customers in more meaningful and innovative ways using the tech tool as an added “digital gift” to enhance the retail store experience. The customizable, store-branded app is no cost for jewelers to offer or for their customers to use.

The LUX Digital Vault – developed using the cloud-based Luxsurance platform Jewelers Mutual acquired earlier this year – comes with a special 15-day jewelry insurance offer so customers can keep their new jewelry protected while evaluating their insurance needs, with no up-front payment required. Customers have direct access to their trusted jeweler and can also upload images of their entire jewelry collection, store-related receipts, appraisals and other documents, and keep everything visible in the palm of their hands.

“Using tech to bring everyone closer and enjoy jewelry more inside their phone is exactly what my next-gen clients are looking for,” said Christina Baribault Ortiz of Baribault Jewelers, who was part of the beta test. “They love it!”

Advertisement

“We’re thrilled to finally be able to make all jewelers the hero with ‘cool tech’ they can give to their customers,” said Stephen Alexander, cofounder of Luxsurance. “It’s a competitive game-changer for the entire industry.”

Jewelers Mutual continues to bring innovative solutions to the industry that transform the customer experience and help grow jewelry businesses. Interested jewelers can look forward to viewing demos of the app at the upcoming JCK, Luxury and Couture shows in Las Vegas and be among the first to bring the LUX Digital Vault to their market.

Retail jewelers who want to learn more and inquire about offering the app in their store can visit here.

Advertisement

SPONSORED VIDEO

Family Legacy, New Chapter: How Wilkerson Turns 89 Years of History Into Future Success

After 89 years of serving the Albany community, Harold Finkle Your Jeweler faced a pivotal decision. For third-generation owner Justin Finkle, the demanding hours of running a small business were taking precious time away from his young family. "After 23 years, I decided this was the time for me," Finkle explains. But closing a business with nearly nine decades of inventory and customer relationships isn't something easily managed alone. Wilkerson's comprehensive approach transformed this challenging transition into a remarkable success story. Their strategic planning handled everything from advertising and social media to inventory management and staffing — elements that would overwhelm most jewelers attempting to navigate a closing sale independently. The results speak volumes. "Wilkerson gave us three different tiers of potential goals," Finkle notes. "We've reached that third tier, that highest goal already, and we still have two weeks left of the sale." The partnership didn't just meet financial objectives—it exceeded them ahead of schedule.

Promoted Headlines

Advertisement

Advertisement

Advertisement

Subscribe


BULLETINS

INSTORE helps you become a better jeweler
with the biggest daily news headlines and useful tips.
(Mailed 5x per week.)

Facebook

Latest Comments

Most Popular