Connect with us

Headlines

Jewelry Chain Apologizes for Deputy Fiasco; Manager No Longer with Company

The deputy was turned away from a store because he was carrying a gun.

mm

Published

on

Kay Jewelers has apologized for its treatment of a sheriff’s deputy who was turned away from a store in Statesville, NC, because he was carrying a gun.

The company, part of Signet Jewelers (NYSE:SIG), stated on social media that it “reached out immediately to the customer and the Iredell County Sheriff’s Office, and we sincerely apologize for the mishandling of this matter.”

Video: Are You Having a Blast? The Most Successful Jewelers Are
Jimmy Degroot

Video: Are You Having a Blast? The Most Successful Jewelers Are

Video: Sales Management Master Class Taught by Jewelry Professionals Begins Sept. 14
Jimmy Degroot

Video: Sales Management Master Class Taught by Jewelry Professionals Begins Sept. 14

Video: To Find Great Jewelry Store Employees, Go Out to Lunch
Jimmy Degroot

Video: To Find Great Jewelry Store Employees, Go Out to Lunch

“Our policy is that any member of law enforcement is always welcomed in our store at any time, as a customer or in an official capacity,” Kay stated.

Advertisement

The deputy went to the store to pick up an engagement ring he had purchased. When he arrived, he “was met at the door by the store manager, who informed him he was not allowed to wear his service weapon while on their premises,” the Iredell County Sheriff’s Office said in a Facebook post.

“The deputy informed the manager he was in uniform and his marked patrol car was in the parking lot, and it would be a violation of policy for him to remove his service weapon while in uniform,” according to the post.

The manager “stated our deputy would need to return to the store at a different time when he was not armed.” The deputy left without the ring.

As of Friday morning, the post had accumulated more than 12,000 reactions, 9,200 shares and 10,600 comments.

Kay stated in its apology that the manager “is no longer employed by the company.”

“We are reinforcing store training regarding all of our Customer First policies, as well as specific policies related to law enforcement, in all of our stores.”

Advertisement

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

Most Popular