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Just Because I’m ‘In Jewelry’ Doesn’t Mean I Have to Fix the Watch You Bought at Kmart in 1993

This customer threw reason and logic to the wind.

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A customer wanted Al Solymosi‎ of Young’s Jewelry in Cleveland to fix a watch that she bought elsewhere years ago.

A Cleveland retailer recently faced what had to be one of the year’s most unreasonable customers, when an agitated woman demanded that he repair a watch that he hadn’t sold her … at no charge.

Al Soloymosi of Young’s Jewelry shared the story in the Jewelers Helping Jewelers group on Facebook. He gave INSTORE permission to publish it.

Here’s what happened:

Angry lady comes to the door and begins banging. The store opens at 10 a.m. It’s currently 9:05.

Soloymosi: Hi, um, we open at 10.

Woman: Well, you’re here now so you’re going to help me NOW!

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Soloymosi: I have to open up the store and can’t work with you almost breaking my door. What can I do for you?

Woman: This! (Shoves an old watch in Soloymosi’s face).

Soloymosi: What’s wrong with the watch?

Woman: I don’t know, you’re supposed to be the experts!

Soloymosi: OK. (Resolves himself to the fact that she won’t disappear until he’s heard her out.) Let me have a look.

Woman: (Follows Soloymosi inside.) It was supposed to give me “a lifetime of trouble-free service.” Now it’s dead and I’m not at all satisfied!

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Soloymosi: But it’s not my watch. We never sold these. I can check the battery for you, but I’m not responsible for the watch in any way.

Woman: It’s part of jewelry. You’re a jeweler, it IS your responsibility!

Soloymosi: Sorry? How do you figure?

Woman: When I bought the watch, I was told it would give me a lifetime of service! Well, my lifetime isn’t over yet, and it’s not giving me the service I paid for!

Soloymosi: Who sold you the watch and when?

Woman: Kmart! In 1993, the box had papers that said it will give you a lifetime of service! Now, you’re part of jewelry, and you’re going to make sure I get the lifetime of service I was guaranteed when I bought the watch!

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Soloymosi: No ma’am. It’s not my product …

Woman: Doesn’t matter.

Soloymosi: We never carried their line …

Woman: Doesn’t matter.

Soloymosi: … I’ve never seen or serviced the watch before …

Woman: Doesn’t matter.

Soloymosi: What do you mean? It ALL matters gravely. I’m sorry. I won’t touch this watch. It’s not my product, not my responsibility, and definitely not the potential problem I’d like to deal with going forward from here. Please take your watch elsewhere.

Woman: You assh@[=!!! Fu@# you!! You’re gonna take care of this NOW! You’re in jewelry and you have to take care of your product!

Soloymosi: Please leave now.

Woman: I’m not going anywhere! You assh@[=!!!, fix the FUC#ING watch!!!

Soloymosi: Cleveland police are being called in 3 … 2 … 1 …

Woman: CALL ‘EM!!!

Soloymosi: (Has 1st District on speed dial). Hi, this is Al Jr. from Young’s. We have a very angry lady being very loud and disruptive, who won’t leave the shop …

Woman: YOU’RE DAMN RIGHT I WON’T LEAVE!!!

Soloymosi: Thanks, bye. OK, they’re coming to remove you by force. Last chance. Just go away please.

Woman: AAARRHHGGHHGRNNNVVLLFFFNGGN!!!!!! (Walks to the door and continues half mumbling, half cursing out loud.)

Soloymosi: (To no one in particular.) Welcome to Thursday …

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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Tiffany Rolls Out Men’s Jewelry Collection

The line is ‘centered on craftsmanship as the foundation of our company.’

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Tiffany & Co. announced the launch of its Tiffany Men’s collections, including jewelry, watches and home and accessories products.

Tiffany Men’s includes two collections: Tiffany 1837 Makers and Diamond Point.

These pieces are from the Tiffany & Co.’s men’s collection. Photo: Roe Etheridge

“Tiffany Men’s is centered on craftsmanship as the foundation of our company,” said Reed Krakoff, chief artistic officer for Tiffany. “Tiffany 1837 Makers is a nod to the workmanship and time-honored techniques used in creating jewelry — the idea that there’s a person behind each object.”

According to a press release:

Embodying Tiffany’s craftsmanship heritage, the Tiffany 1837 Makers collection is inspired by the jeweler’s hollowware workshop and its tradition of handcrafting sports trophies. Designers experimented with concave and convex forms, flat edges and motifs evocative of utilitarian hardware when creating jewelry, barware and more. Stamped with symbols like “T & CO MAKERS,” “NY” and “AG925,” Tiffany 1837 Makers honors Tiffany’s silversmithing legacy and the fact that the luxury house set the U.S. standard for sterling silver (925 per 1,000 parts silver). The made-to-order Tiffany 1837 Makers trophy ring honors Tiffany’s 160-history of making sports trophies by hand and makes a bold statement and adds edge to any outfit.

Diamond Point, on the other hand, “represents the elevated, classic end of the style spectrum with a strong, graphic pattern.”

The company states:

This motif appears as a subtle accent or a prominent overlay on jewelry and Home & Accessories pieces like the Diamond Point rectangle pendant in sterling silver, cuff in sterling silver and cocktail mixer in lead crystal and sterling silver. Most of the Diamond Point jewelry designs are die struck and hand polished to achieve the distinctive textured motif.

Diamond Point takes a more modern and graphic approach, utilizing a pattern inspired by a diamond’s culet that ties back to our diamond authority.

The New York Post reports that the launch is “part of the Tiffany’s strategy to attract younger shoppers and pump up sales.”

In all, Tiffany Men’s includes about 100 pieces. Jewelry rices range from $200 to $15,000.

Among the accessories items on offer are ice tongs and cocktail shakers.

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Jeweler Sentenced for Theft, Ordered to Pay $85,000 in Restitution

He’ll have to serve 4 years of probation.

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A Colorado jeweler who was accused with stealing gold, jewelry and money from customers has been ordered to pay restitution and serve a probationary sentence.

David Kushnir, who operated D & D Jewelers in Thornton, pleaded guilty to theft, KMGH-TV reports. He was accused of stealing from nine customers, according to the news outlet.

The court ordered Kushnir to pay about $85,000 in restitution and serve four years of economic crime supervised probation.

In January, authorities accused Kushnir of defrauding customers after they brought their diamonds, watches and other jewelry to him for repair or consignment sale at his business. It was also alleged that he sold fake diamonds to three victims.

The Sentinel newspaper reported in January that in one case, he was accused of removing a movement piece worth $40,000 from a Rolex watch he was asked to repair and then substituting “a Chinese piece.”

Read more at KMGH-TV

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Pandora to Buy Back $75M in Jewelry from Retailers

The effort is part of a broader restructuring program.

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Pandora plans to buy back about $75 million in jewelry from retailers.

The idea is to help retailers avoid holding onto stock for too long, Rapaport News reports.

The repurchased inventory will be smelted, with new jewelry to be made from the material.

Rapaport reports that the program will be rolled out in “select global markets.”

The effort is part of a broader Pandora restructuring program expected to cost the company over $224 million.

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The plan comes as Pandora prepares for a brand relaunch that will kick off Aug. 28 in Los Angeles.

At the event, the company “will reveal its new company purpose, brand expression and visual identity, and show the Autumn 2019 collection.”

Read more at Rapaport News

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