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Just Because I’m ‘In Jewelry’ Doesn’t Mean I Have to Fix the Watch You Bought at Kmart in 1993

This customer threw reason and logic to the wind.

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A customer wanted Al Solymosi‎ of Young’s Jewelry in Cleveland to fix a watch that she bought elsewhere years ago.

A Cleveland retailer recently faced what had to be one of the year’s most unreasonable customers, when an agitated woman demanded that he repair a watch that he hadn’t sold her … at no charge.

Al Soloymosi of Young’s Jewelry shared the story in the Jewelers Helping Jewelers group on Facebook. He gave INSTORE permission to publish it.

Here’s what happened:

Angry lady comes to the door and begins banging. The store opens at 10 a.m. It’s currently 9:05.

Soloymosi: Hi, um, we open at 10.

Woman: Well, you’re here now so you’re going to help me NOW!

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Soloymosi: I have to open up the store and can’t work with you almost breaking my door. What can I do for you?

Woman: This! (Shoves an old watch in Soloymosi’s face).

Soloymosi: What’s wrong with the watch?

Woman: I don’t know, you’re supposed to be the experts!

Soloymosi: OK. (Resolves himself to the fact that she won’t disappear until he’s heard her out.) Let me have a look.

Woman: (Follows Soloymosi inside.) It was supposed to give me “a lifetime of trouble-free service.” Now it’s dead and I’m not at all satisfied!

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Soloymosi: But it’s not my watch. We never sold these. I can check the battery for you, but I’m not responsible for the watch in any way.

Woman: It’s part of jewelry. You’re a jeweler, it IS your responsibility!

Soloymosi: Sorry? How do you figure?

Woman: When I bought the watch, I was told it would give me a lifetime of service! Well, my lifetime isn’t over yet, and it’s not giving me the service I paid for!

Soloymosi: Who sold you the watch and when?

Woman: Kmart! In 1993, the box had papers that said it will give you a lifetime of service! Now, you’re part of jewelry, and you’re going to make sure I get the lifetime of service I was guaranteed when I bought the watch!

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Soloymosi: No ma’am. It’s not my product …

Woman: Doesn’t matter.

Soloymosi: We never carried their line …

Woman: Doesn’t matter.

Soloymosi: … I’ve never seen or serviced the watch before …

Woman: Doesn’t matter.

Soloymosi: What do you mean? It ALL matters gravely. I’m sorry. I won’t touch this watch. It’s not my product, not my responsibility, and definitely not the potential problem I’d like to deal with going forward from here. Please take your watch elsewhere.

Woman: You assh@[=!!! Fu@# you!! You’re gonna take care of this NOW! You’re in jewelry and you have to take care of your product!

Soloymosi: Please leave now.

Woman: I’m not going anywhere! You assh@[=!!!, fix the FUC#ING watch!!!

Soloymosi: Cleveland police are being called in 3 … 2 … 1 …

Woman: CALL ‘EM!!!

Soloymosi: (Has 1st District on speed dial). Hi, this is Al Jr. from Young’s. We have a very angry lady being very loud and disruptive, who won’t leave the shop …

Woman: YOU’RE DAMN RIGHT I WON’T LEAVE!!!

Soloymosi: Thanks, bye. OK, they’re coming to remove you by force. Last chance. Just go away please.

Woman: AAARRHHGGHHGRNNNVVLLFFFNGGN!!!!!! (Walks to the door and continues half mumbling, half cursing out loud.)

Soloymosi: (To no one in particular.) Welcome to Thursday …

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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4 Dead After Jewelry-Store Robbery Leads to Police Chase and Shootout (Video)

2 suspects were killed, along with a UPS driver and a bystander.

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A jewelry-story robbery in South Florida led to a police chase and shootout that left four people dead, The Associated Press reports.

Police responded to a silent alarm just after 4 p.m. at Regent Jewelers in Coral Gables. Officers arrived to find shots being fired, with two suspects still on site, according to AP.

The robbers took off in a truck and shortly afterward carjacked a UPS truck, authorities said. A harrowing police chase ensued, continuing for 20 miles and ending at a busy intersection in Miramar.

When police approached the UPS truck, a shootout erupted, leaving the two suspects dead, along with the UPS driver and a person described as an “innocent bystander” in a nearby vehicle, AP reports.

“We have just began to process the crime scene,” FBI Special Agent in Charge George Piro was quoted saying. “As you can imagine, this is going to be a very complicated crime scene.”

A jewelry-store employee was reportedly injured, but it’s unknown whether she was shot. It’s also unknown what, if anything, was taken from the store.

Read more at The Associated Press

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Truck Slams Jewelry Store in $200,000 Burglary — Watch the Video

The culprits left the vehicle at the scene.

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Burglars slammed a truck into a jewelry store in Los Altos, CA, and took $200,000 worth of merchandise, police say.

Marcel Jewelry Design was targeted early Monday morning, ABC 7 reports.

The stolen truck rammed the front window of the store three times, finally making it through. The burglars got out and broke jewelry cases with a hammer. They left after less than a minute.

The truck was left at the scene.

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Jewelers Report Bright Start to the 2019 Holiday Season

Thanks to higher average tickets and solid foot traffic.

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INDEPENDENT JEWELERS ACROSS the country reported a strong start to the 2019 holiday season with one in three saying they were ahead of last year’s numbers thanks to higher average tickets and solid foot traffic, especially on Small Business Saturday.

“Customers started shopping earlier, which is a blessing considering the shorter holiday this year,” said Rick Nichols, owner of Nassau Jewelry in Fernandina Beach, FL.

Dennis Petimezas, owner of Watchmakers Diamonds & Jewelry in Johnstown, PA, said he noticed some caution among early shoppers but they are “bringing in the big-ticket items when they do make a decision.”

More than a third of the jewelers who answered our first 2019 holiday season mini survey reported an average sale that was in excess of $600, while 37 percent said it was up from last year. Only 9 percent of jewelers said their average ticket was down. Diamond fashion jewelry, particularly diamond stud earrings, was selling well.

While only a small portion of jewelers described the start to the vital holiday period as “disappointing” (12%) or “dismal” (2%) few were getting ahead of themselves. Increased competition, especially from big online retailers such as Amazon, means most jewelers are expecting to put in some long shifts over the next four weeks, while offering extra personalized service. Then there are the vagaries of the weather.

“This is my 45th year and it’s always unpredictable,” said Larry W. Hall, owner of Baker & Baker Jewelers in Marietta, OH. “I have ‘jacked up’ my staff on the attention-to-detail factors, i.e., look into the customer’s eyes often and, anyone walking in is greeted in seconds. I am looking at the security camera to see if we I recognize the customer to possibly greet them by name … ‘Hello, Mary and Jim!’ Happy holidays…’ and I offer to clean their jewelry and now our sales staff has a captive audience to sell to.”

The first 2019 Holiday Season Mini survey was taken by more than 100 independent jewelers who are part of our Brain Squad readers group. We will send out more surveys over the course of the holiday season. Look out for the results each Tuesday.

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