The real issue is power.
Where sexual harassment begins and where it ends isn’t always clear. Is a dirty joke sexual harassment?
Is a lewd look sexual harassment? If your co-workers are constantly dropping f-bombs in the next cubicle, is that sexual harassment or just garden-variety rudeness? And what about paying a man with the same experience 30 percent more than what you pay a woman in the same job with the same experience?
Is that sexual harassment? Is it gender inequality? And what is the difference? Some people use the lack of clarity around sexual harassment as a reason to dismiss it. So let’s break it down.
Some situations are very clear. If an employer tells an employee “have sex with me or I’ll fire you,” that’s sexual harassment. The word “or” in that sentence (have sex with me OR . . . ) is the most important word. Consider these threats for a moment:
- Have sex with me or ...
- Put up with me rubbing your back or ...
- Let me put my hand on your thigh or ...
- Don’t complain about my lecherous comments to you or ...
- Allow me to look down your blouse or ...
If the person saying or doing those things is your boss or a person with greater power than you in an organization, then what follows the or – even if it is only implied – can be pretty scary. Or you’ll get fired. Or you won’t get a raise. Or you won’t get a bonus. Or you won’t get a promotion. The powerful person in this scenario is in a position to demand a quid pro quo: You do something for me, and I’ll do something for you.
If the person doing or saying those things is your peer or subordinate, then what follows the “or?” Or I’ll stop trying? Or I’ll go bother someone else? Or I’ll try to steal your sale? The person in this scenario is not capable of demanding a quid pro quo. He (or she) is, however, creating a hostile work environment.
But quid pro quo sexual harassment and creating a hostile work environment are also something else.
They are a terrible abuse of power. That power may be the power of the paycheck, or it may be the power of being larger, stronger or simply capable of making you miserable every day. Either way, the result is the same – a human being who is afraid and angry and doesn’t want to be at work.
Claims of quid pro quo sexual harassment, hostile work environment and gender inequality have all been leveled at Sterling Jewelers, and Sterling is refuting them. When discussing this issue among my peers, I’ve been told several times, “But they’re innocent until proven guilty!” The people who are concerned about innocence or guilt are the company executives, the arbitrators and the class action members.
What I’m interested in is this:
How does a company get to the point where 69,000 of its current and former employees are participating in a class action suit against it?
We do not know the answers about what happened at Sterling yet, and we are sure to see more information come out of the arbitration in the weeks and months to come. But we can certainly use this opportunity to reflect on our own businesses and business cultures.
What should we be looking for? Any indication that abuse of power is acceptable. This type of culture doesn’t just happen in large corporations. It may be happening in yours, even if there is no sex or groping involved. Because sexual harassment isn’t ultimately about sex. It’s about power.
Anyone in an organization with the ability to influence hiring, firing, pay and promotions has power.
This is typically an owner, an executive or a manager, but it could also be an influential spouse, child, sibling or adviser. Such power must be wielded with great care.
- The boss who screams at and demeans employees is abusing power. After all, if he didn’t have the power to terminate their employment, why would his employees even put up with such behavior?
- The manager who insists that employees tell her how they voted is abusing power. After all, if she were just some random stranger on the street, her employees would tell her, “That’s none of your business!”
- The executive who tells his assistant, “I’d like you to start wearing more dresses, and keep the lengths above the knee,” is abusing power. After all, if he were a co-worker or some guy at the coffee shop, the woman would likely say, “Why would I let you tell me how to dress?”
- The business owner who butts in on his employees’ lives outside of work, demanding that they answer phones when not working, lecturing them about their personal lives, or expecting them to listen to his opinions about their boyfriends, parenting skills and vacation plans is abusing power. Unless that employee is also the business owner’s son or daughter, he has no right to an opinion about their lives outside of work.
What is not an abuse of power? Anything that is relevant to the achievement of the business goals, portrayal of the business brand, and critical to business success that is also applied to everyone in a given role in exactly the same way.
Why is sexual harassment such a hot-button issue? Because the abuse of power in a work environment so often expresses itself in the form of sexual overtones. Psychologists and sociologists have written extensively about why this is, but it all boils down to this: A person who is not inclined to use power to dominate others is unlikely to sexually harass others. But for people who like using their power to take what they want, sexual dominance is often one of the things they want.
If you look at an organization where sexual harassment appears to be rampant, you will see other problems as well. You will see an organization with different sets of rules for different sets of people.
You will see favoritism, unequal pay and unequal access to perks and opportunities. You will see a general atmosphere of fear and insecurity. You will see an organization where those not in power try to survive by staying under the radar. You will likely see as many unhappy men as unhappy women, but they will be unhappy about different things. And eventually, you will see an organization whose internal dysfunction seeps outside to its customers, in the form of poor service, unethical behavior, and erratic performance.
It takes tremendous character not to be corrupted by power. Yet anyone in a position of authority has power, and that power can be used wisely or for selfish reasons. If an organization is permissive of the abuse of power in any form, it’s just a few short steps to someone in the organization using his power to touch a woman inappropriately, comment on her appearance or sexual appeal or suggest that she give him sexual favors.
Of course, no organization is immune from someone in its ranks abusing a subordinate or fellow employee, but there’s a big difference in the response. In an organization that is not permissive of abusive behavior, such actions will be reprimanded in the strongest terms. In an organization that is permissive of power abuse, a complaint about sexual harassment will be met with denial, shaming, blaming or framing the accuser. People who are victimized in the future will be silent, for fear of reprisals.
It doesn’t take a rocket scientist to see that a culture permissive of power abuse is bad for business.
Sure, the business may do well for a time, as long as market conditions are favorable. But eventually, the negative aspects of the culture will have a damaging effect on brand equity, performance and profitability. In contrast, organizations with strong, positive cultures inspire a feeling of ownership, shared commitment and motivation in their employees – the attributes that are most useful when facing challenging market conditions.
And what of the other types of sexual predation? The person who presumes to grope you with his eyes; the acquaintance who keeps making lewd jokes, even though you don’t laugh along; the interviewer who won’t give you the time of day because you’re not physically attractive enough (to him); the person who comments on your weight (too skinny, too fat) as if weight is a measure of your worth – what about them? Is that sexual harassment?
In the legal sense, only if the behavior violates a person’s rights under Title VII of the Civil Rights Act of 1964. But come on. Do we really need legal frameworks to direct when an individual may or may not make a sexual advance? Here’s a guideline for the confused: You have no business making a sexual advance, sexual comment, or implying sexual interest in anyone, other than the person with whom you are already in a sexual relationship or unless you are on a date – specifically a date which has become hot and steamy due to mutual and enthusiastic interest in one another. That guideline should be easy for everyone to follow.
What about the more subtle encroachments? For instance, is it OK to comment on a woman’s appearance? Well, start with the directive, “If you don’t have something nice to say, don’t say anything at all.” This applies to wives and girlfriends by the way. But what if you want to pay a compliment?
Start by asking yourself, “If this person were a man, would I compliment his appearance?” If the answer is “no,” then just stop already. Women are not here for your visual enjoyment, even though you may visually enjoy them. Keep it to yourself. But if you’re the kind of guy who is likely to say “Great necktie!” or “Love the haircut!” or “I like your new shoes, where did you buy them?” then it’s probably fine to say “I like your jacket,” “Great haircut” or “Purple is a terrific color for you.” Of course, only women who already know you would be aware that you make similar comments to men. Women who don’t know you may still be put off by your presumption to comment on their appearance.
Ultimately, our purpose with one another at the office, at trade shows and at industry functions is to do business. Anything that causes another human to feel uncomfortable, unsafe, disrespected, confused or ashamed interferes with the work, and anything that interferes with the work is a waste of time and resources and potentially damaging to our industry. That’s the business reason to speak out against both abuses of power and inappropriate behavior.
Of course, there shouldn’t have to be a business reason, should there? Because it’s never OK to make someone else feel uncomfortable, disrespected, unsafe, confused or ashamed. It’s never OK to violate someone emotionally or physically. It’s never OK to be a jerk.
So why should we care about what's alleged at Sterling? Why should we care that women in our industry are regularly sharing personal stories of harassment at their offices and when attending trade events?
It should matter to us because, as I said earlier, organizations that turn a blind eye to terrible behavior eventually suffer economically, and this is true for industries as well.
But mostly, it should matter to each of us on a personal level. It should matter what happens to other human beings. Kindness, integrity, character and respect should matter. Shouldn’t they?
ANDREA HILL is a business owner and writer. She owns Hill Management Group, LLC, with the brands StrategyWerx and SupportWerx. StrategyWerx is Andrea’s platform for serving small business owners. Learn more at werxblog.com.
This article is an online extra for INSTOREMAG.COM.
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