To thrive in jewelry retail, do something to distinguish yourself from the crowd.
The holiday season is critical to the success of most jewelry retailers. But what about the other 11 months of the year? Are you ready to distinguish your store in 2018?
In this issue, we look at seven “maverick” retailers who have taken unusual steps to set themselves apart not only from their local competitors, but from the traditional approach to jewelry retail. Take Chelsea Mead of Honey Designs Jewelry, who doesn’t just sell engagement rings; she acts as a concierge for the hopeful groom, coaching him on how to propose creatively and providing photography for the big moment as well. Or Nick Miller of Mint Diamonds and Jim Tuttle of Green Lake Jewelry Works, who both offer unique custom design experiences online. Or Dan Kulchinsky and family, who closed up their traditional retail store to offer a private, customizable luxury experience exclusively for VIPs.
Every retailer in our story took a risk in order to drastically differentiate themselves and offer something exciting to potential clients. Yet, each risk taken fit the unique personality, talent and resources of that particular owner.
What risk can you take to set your store up for success in the years to come? We hope you’ll get a few ideas from our story. (And when you do succeed with your new initiative, be sure to let us know so that you can be the next subject of INSTORE coverage!)
Until then, happy holidays and we’ll see you in 2018!
FIVE SMART TIPS YOU'LL FIND INSIDE THIS EDITION
1. Post photos of your best-selling jewelry pieces on Facebook daily.
2. Hold a beginner-friendly, project-based workshop for clients to build their own jewelry.
3. Place marketing in gyms and health clubs to attract young buyers.
4. At the end of each day, have each staff member write down three things that went well that day.
5. Charge more for laser repairs when it will take longer than a torch or if the customer will receive extra benefits as a result.
JEWELER SUCCESS STORIES
Wilkerson Steps in When It’s Time to Step Back
Jim Russell of Stein Jewelry in Madison, Mississippi, says Wilkerson seamlessly handled the sale that let him and his wife “do the things that we have always wanted to do.” Trust Wilkerson to handle your end of business sale—they’ll be there every step of the way.
Latest Know How Stories
- What Legacy Will You Leave As a Jeweler? Here's What Your Peers Say
- Can You Afford to Close Your Store for Extended Time? Here's What Other Jewelers Say
- When a Longtime Employee and Family Friend Steals from a Store and Vanishes, How Should the Owners Handle It?
- Two Ways to Keep From Discounting an Item
- Like the Tires of a Car, One Flat Salesperson Can Ruin the Experience