Connect with us
INSTORE’S Latest Real Deal Scenario

The Mystery of the Missing Diamond

A sales associate notices a discrepancy in the store’s inventory, only to later realize it was his own fault

In the heart of a Midwest downtown stood a well-known jewelry store named Diamond Emporium. Run by the passionate and meticulous owner, Mr. Charles, it was known for its upscale collection of diamonds and exceptional customer service. Diamond Emporium prided itself on its rigorous inventory management system and strict security protocols. Their dedicated team of sales associates were each handpicked for their professionalism and attention to detail.

One weekend, Diamond Emporium hosted a highly anticipated loose diamond event with one of their best vendors who often drew in a substantial crowd of diamond enthusiasts and prospective clients alike. They prepared for the influx of visitors by staffing the store with more sales associates than usual. Among them was Jason, an ambitious young man with a keen eye for diamonds and a passion for customer satisfaction.


The day began with a flurry of activity as the team set up the event space, ensuring each display case was arranged perfectly to showcase an array of loose diamonds. As the doors opened, the store buzzed with excitement, with employees strategically positioned throughout the store to assist clients and answer any questions they may have. In addition to walk-in customers, Diamond Emporium had scheduled several client meetings with potential buyers who were interested in viewing the exclusive selection of loose diamonds.

During the event, Jason helped a new customer named Henry. Jason learned that Henry had attended the event with one purpose in mind: to select the perfect diamond for his upcoming engagement proposal. However, Henry expressed his desire to explore a few other jewelry stores before making a final decision. To accommodate Henry’s request, Jason agreed to place a 24-hour hold on the selected diamond with no deposit required, ensuring it would be reserved for him while he continued his search. With Jason’s guidance, Henry carefully selected a stunning diamond and left the store knowing it would be securely set aside until his return.

Throughout the remainder of the day, the store was abuzz with activity. The event was well attended, captured some large sales, attracted new clients, and was a testament to Diamond Emporium’s reputation for exceptional customer service and selection of high-quality diamonds.

The following morning, during routine stock checks, Jason noticed a discrepancy in the inventory. According to the store’s protocol, loose diamonds were to be counted twice daily, with each transaction meticulously logged. Furthermore, every diamond shown had to be weighed in and out, with employee initials recorded to maintain a precise inventory record. If a customer could not provide payment immediately, a diamond could be placed on a 24-hour hold, but it had to be moved in the system to the manager’s box. However, in the hustle and bustle of the recent busy event weekend, an unfortunate oversight occurred. While the evening count had revealed a missing diamond, the staff had neglected to investigate further and print an inventory report to pinpoint the exact item that had gone missing amidst the heavy foot traffic.

As the realization sank in, Jason quickly notified Mr. Charles of the discrepancy, and together, they sprang into action. Running an updated inventory report, they began brainstorming strategies to retrace their steps and locate the missing diamond. They focused on areas where the oversight may have occurred.

Suddenly, a sinking feeling settled in Jason’s stomach as he made a startling connection. Recalling his interactions from the previous day’s event, he remembered assisting Henry, who had placed the deposit on a diamond for his upcoming engagement proposal. Jason realized that he had forgotten to move the diamond in the system into the manager’s box, and that was why the inventory counts were off.


What additional steps could Diamond Emporium have taken to prevent the oversight during the busy event weekend?

What proactive measures can Diamond Emporium implement to prevent similar incidents in the future and enhance its loss prevention strategies?

Should Diamond Emporium reconsider its policy of allowing holds without a down payment to ensure that all activity is accurately recorded in the system?

INSTORE’S Latest Real Deal Scenario

Fill out my online form.