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How Color Can Help You Make More Sales

Tell a story, build a brand, evoke a mood — it’s all in the tone.

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ACCORDING TO the Color Marketing Group (a professional organization for color designers), color can account for up to 85 percent of the reason people buy one product over another. And the effect is not limited to the item being considered for purchase. Colors that surround customers while they’re shopping also have an influence. The most successful brands leverage color’s poignant power to differentiate their businesses and to connect with customers. How can you use color to affect the jewelry shopping experience and turn browsers into buyers? Here are five ways:

1. Build brand recognition with color. According to studies, colors can boost brand recognition by 80 percent. Finding a way to work your logo colors into your interior design will help customers associate those colors with your store. A good example is the robin’s-egg blue used in Tiffany stores. But think beyond just the paint on your walls. The owners of The Diamond Center in Wisconsin, for example, wanted their new store to have a modern look like an Apple Store, so they adapted a color scheme that included white, slate, grays and silvers in the walls, fixtures and floors. Their suggested color scheme came from the Pantone Color Institute; you could research your own set of colors or seek a consultant’s help.

Crocker’s Fine Jewelers uses warm metallic colors to create a reassuring environment.

2. Tell a story with color. Rather than simply select colors you like, it can be more effective to start with a theme and choose colors that represent that concept. Our brains are hardwired to think and feel about colors. For example, blue is associated with water, green with grass, and red with fire. When the owners of Crocker’s Fine Jewelers in Texas chose a color scheme for their new location, they first decided that it had to be warm, comfortable and inviting. This prompted them to opt for gold, bronze, chocolate browns and cream colors throughout the store. They wanted the colors also to be represented in the mosaic glass tiles that can be seen throughout the space. The glitter of the tiles looks just like jewelry.

3. Choose calm and comfortable colors. Comfortable customers are more likely to linger longer in your store. When the owners of Sawyer Jewelers in Michigan, for example, decided to build a new location, they changed their white walls to neutral colors to create a Tuscany-themed store. The colors that were chosen to go with this theme were tans, browns and coppers. They have dark brown wood floors with stone arches in neutral colors to achieve their look.

With its arches and beige tones, Sawyer Jewelers, left, sought to evoke a warm feeling of Tuscany in the Midwest.

4. Don’t overpower your product — highlight it. In a jewelry store, the desired effect is that the merchandise should pop, not the surroundings. You don’t want to have explosive colors that are irritating to customers. Instead, choose neutral colors from a color family that fits your brand and the ambience you want to create and which will provide a background for your spectacular merchandise.

5. Use bright colors as accents. Under a scheme such as “Social Brights,” standout colors such as yellows, reds, oranges, bright blues and light purples make people happy and grab their attention. These colors should be used sparingly for accent walls or other small touches. These focal points can be changed out in a few years to add the next trendy color and make your shopping environment seem new to customers.

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Leslie McGwire, ASID Allied is an interior designer for jewelry stores. Learn more at lesliemcgwire.com

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Wilkerson Testimonials

A Liquidation Sale during a Pandemic? Wilkerson Showed Them the Way

For 25 years, Stafford Jewelers of Cincinnati, Ohio, was THE place to go for special gifts, engagement diamonds, high-end Swiss watch brands — in other words, the crème de la crème of fine jewelry. But this summer, the Stafford family was ready to retire. So, they chose Wilkerson to help them close up shop. “One of the biggest concerns was having the sale in the middle of COVID,” says Director of Stores Michelle Randle. Wilkerson gave the Stafford team plenty of ideas as well as safety guidelines, which they closely followed. “All of the employees felt safe, the customers coming in the door felt safe and we did a lot of business,” says Randle. How much business? “The inventory flew,” she says. Translation: They sold millions and millions of dollars-worth of merchandise. Randle calls it, “an incredible experience.” Would she recommend Wilkerson to other retailers who are thinking of thinning their inventories or retiring? “Everyone got more than what they expected out of the sale. You have to hire Wilkerson. They’re amazing.”

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