Connect with us

Line Time: I Will Call You Back

mm

Published

on

A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say: 
 
?I will call you back.? 
 
WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies 
 
 
 
When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:  
 
?I will try my best.? 
 
WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | Sollberger’s

Going Out of Business Is an Emotional Journey. Wilkerson Is There to Make It Easier.

Jaki Cowan, the owner of Sollberger’s in Ridgeland, MS, decided the time was right to close up shop. The experience, she says, was like going into the great unknown. There were so many questions about the way to handle the store’s going-out-of-business sale. Luckily for Cowan, Wilkerson made the transition easier and managed everything, from marketing to markdowns.

“They think of everything that you don’t have the time to think of,” she says of the Wilkerson team that was assigned to manage the sale. And it was a total success, with financial goals met by Christmas with another sale month left to go.

Wilkerson even had a plan to manage things while Covid-19 restrictions were still in place. This included limiting the number of shoppers, masking and taking temperatures upon entrance. “We did everything we could to make the staff and public feel as safe as possible.”

Does she recommend Wilkerson to other retailers thinking of retiring, liquidating or selling excess merchandise? Absolutely. “If you are considering going out of business, it’s obviously an emotional journey. But truly rest assured that you’re in good hands with Wilkerson.”

Promoted Headlines

Most Popular

Line Time

Line Time: I Will Call You Back

mm

Published

on

A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say: 
 
?I will call you back.? 
 
WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies 
 
 
 
When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:  
 
?I will try my best.? 
 
WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | Sollberger’s

Going Out of Business Is an Emotional Journey. Wilkerson Is There to Make It Easier.

Jaki Cowan, the owner of Sollberger’s in Ridgeland, MS, decided the time was right to close up shop. The experience, she says, was like going into the great unknown. There were so many questions about the way to handle the store’s going-out-of-business sale. Luckily for Cowan, Wilkerson made the transition easier and managed everything, from marketing to markdowns.

“They think of everything that you don’t have the time to think of,” she says of the Wilkerson team that was assigned to manage the sale. And it was a total success, with financial goals met by Christmas with another sale month left to go.

Wilkerson even had a plan to manage things while Covid-19 restrictions were still in place. This included limiting the number of shoppers, masking and taking temperatures upon entrance. “We did everything we could to make the staff and public feel as safe as possible.”

Does she recommend Wilkerson to other retailers thinking of retiring, liquidating or selling excess merchandise? Absolutely. “If you are considering going out of business, it’s obviously an emotional journey. But truly rest assured that you’re in good hands with Wilkerson.”

Promoted Headlines

Most Popular