Line Time: I Will Call You Back

Published

16 years ago

July 2, 2008

INSTORE Staff

A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say:

?I will call you back.?

WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised.

Source: Karen Leland and Keith Bailey, Customer Service For Dummies

When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:

?I will try my best.?

WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought.

Source: Karen Leland and Keith Bailey, Customer Service For Dummies

This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”