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Line Time: I Will Call You Back

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A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say: 
 
?I will call you back.? 
 
WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies 
 
 
 
When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:  
 
?I will try my best.? 
 
WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies

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Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

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Line Time

Line Time: I Will Call You Back

mm

Published

on

A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say: 
 
?I will call you back.? 
 
WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies 
 
 
 
When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:  
 
?I will try my best.? 
 
WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

Most Popular