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Line Time: I Will Call You Back

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A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say: 
 
?I will call you back.? 
 
WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies 
 
 
 
When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:  
 
?I will try my best.? 
 
WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies

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Closing With Confidence: How Bailey's Fine Jewelry Achieved Outstanding Results With Wilkerson

When Trey Bailey, President and CEO of Bailey's Fine Jewelry, decided to close the Crabtree location in Raleigh, North Carolina after 15 years, he knew the decision needed to be handled with intention and professionalism. The goal was clear: exit the location while maintaining financial strength and honoring the store's legacy. Having worked with Wilkerson successfully in the past, Bailey understood the value of their comprehensive approach. "They understood both the emotional and financial sides of the store closing sale," Trey explains. "Their reputation for professionalism, results and care made it a very easy decision." The results exceeded expectations. Wilkerson helped Bailey's sell through significant inventory while maintaining the dignity of the closing process. "They don't just run a sale, they help close a chapter in the best way possible," Bailey says, strongly recommending Wilkerson to any jeweler facing a similar transition.

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Line Time

Line Time: I Will Call You Back

mm

Published

on

A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say: 
 
?I will call you back.? 
 
WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies 
 
 
 
When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:  
 
?I will try my best.? 
 
WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies

Advertisement

SPONSORED VIDEO

Closing With Confidence: How Bailey's Fine Jewelry Achieved Outstanding Results With Wilkerson

When Trey Bailey, President and CEO of Bailey's Fine Jewelry, decided to close the Crabtree location in Raleigh, North Carolina after 15 years, he knew the decision needed to be handled with intention and professionalism. The goal was clear: exit the location while maintaining financial strength and honoring the store's legacy. Having worked with Wilkerson successfully in the past, Bailey understood the value of their comprehensive approach. "They understood both the emotional and financial sides of the store closing sale," Trey explains. "Their reputation for professionalism, results and care made it a very easy decision." The results exceeded expectations. Wilkerson helped Bailey's sell through significant inventory while maintaining the dignity of the closing process. "They don't just run a sale, they help close a chapter in the best way possible," Bailey says, strongly recommending Wilkerson to any jeweler facing a similar transition.

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