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Line Time: I Will Call You Back




A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say: 
?I will call you back.? 
WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised. 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies 
When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:  
?I will try my best.? 
WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought. 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies



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Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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