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Line Time: I Will Call You Back

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A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say: 
 
?I will call you back.? 
 
WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies 
 
 
 
When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:  
 
?I will try my best.? 
 
WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies

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