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Line Time: I Will Call You Back

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A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say: 
 
?I will call you back.? 
 
WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies 
 
 
 
When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:  
 
?I will try my best.? 
 
WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies

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Maximize Every Sale with Wilkerson

When it’s time to run a sale, whether it’s a retirement, going-out-of-business, anniversary or “we’ve got too much merchandise” sale, let Wilkerson handle the details. The Diamond Galleria did just that when they selected Wilkerson to run its liquidation sale. According to Sharon, their CPA, it was the right choice. “We could have done a going-out-of-business sale ourselves and done 30 to 40 percent of what we actually sold with Wilkerson involved,” she says. Seeing the strategies that Wilkerson puts in place for every sale was something that convinced her they had made the right move. “I would highly recommend Wilkerson to anyone considering this type of sale.”

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Line Time

Line Time: I Will Call You Back

mm

Published

on

A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead, say: 
 
?I will call you back.? 
 
WHY? Follow-up phone conversations should always be initiated by you ? not the customer. Don’t forget to call when promised. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies 
 
 
 
When customers make an unreasonable request, your first reaction may be annoyance. Instead of making a negative judgement, tell them:  
 
?I will try my best.? 
 
WHY? You’re not promising anything. And who knows, you might find out that their request is easier to fulfill than you thought. 
 
Source: Karen Leland and Keith Bailey, Customer Service For Dummies

Advertisement

SPONSORED VIDEO

Maximize Every Sale with Wilkerson

When it’s time to run a sale, whether it’s a retirement, going-out-of-business, anniversary or “we’ve got too much merchandise” sale, let Wilkerson handle the details. The Diamond Galleria did just that when they selected Wilkerson to run its liquidation sale. According to Sharon, their CPA, it was the right choice. “We could have done a going-out-of-business sale ourselves and done 30 to 40 percent of what we actually sold with Wilkerson involved,” she says. Seeing the strategies that Wilkerson puts in place for every sale was something that convinced her they had made the right move. “I would highly recommend Wilkerson to anyone considering this type of sale.”

Promoted Headlines

Most Popular