“Are you looking for inspiration?”
WHEN TO SAY IT: After a customer has told you she’s “just looking.”
WHY SAY IT: It’s an unexpected and fun way of getting past a browser’s reflexive defenses and moving toward the point where you can help them find the piece they are obviously looking for.
Source: INSTORE’s Big
Survey 2015
This article originally appeared in the March 2016 edition of INSTORE.
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