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Manager's To Do

Marketing Strategies for Mother’s Day and More Manager’s To-Do Tips for March

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Mar. 5-10

SECURITY According to JSA data, March is the most common month for robberies. No one wants to think about the unpleasant, but prepare a plan of action so all employees know the drill in the face of a robbery attempt.

OPERATIONS One small adjustment can make a huge difference, says Denise Oros of Linnea Jewelers (La Grange, IL): “Each year we try to incorporate a simple change in every department on how to improve our services. Whether it is customer service, advertising partnering, or just marshaling in a new technology, adding one brilliant little change into an existing category can create massive new sales opportunities.” 

MARKETING Send a St. Patrick’s Day promotional e-mail. Invite customers to ferret out that “wee pot of gold” in the bottom of their jewelry case and exchange it.

Mar. 12-17

MENTAL HEALTH Cultivate happiness: Good feelings boost your immune system and reduce stress. Start by getting your March Madness store pool ready: The NCAA basketball tournament starts this weekend.

STRATEGY Set times to meet with your advisers — your lawyer, accountant, banker, consultants, and especially if you haven’t done it yet, your tax pro. Review the state of the company and how it’s positioned to benefit from the economy’s current strength and take advantage of your changing tax obligations.

INVENTORY Spring is on the way. Prepare a special page on your website of pearl designs. At this time of year, customers are looking for pieces to welcome in the spring and summer.

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Mar. 19-24

MARKETING When advertising this Mother’s Day (May 13), target guys with your promotional messages. An NRF survey showed men spent 30 percent more on their mothers than women did. Oddly, on Father’s Day (June 17), these statistics reverse and the women outspend the men.

OPERATIONS Create an employee suggestion box but add a twist — they have just 30 days to suggest ideas to make your business and their working lives better.

MENTAL HEALTH March is a good month to catch your breath. You’ve been working non-stop since the holidays. Try to grab a long weekend to recharge.

Mar. 26-31

MARKETING Looking for a business to partner with? Consider your local area’s popular nail salon. Nowhere is there such a focus on people’s fingers. Leave $50 gift certificates that the manicurist can give to any customers who raised the issue of what kind of diamonds or rings they’d like to own.

TECHNOLOGY Do you provide free wi-fi in your kids room or Dad’s Den? If your network isn’t already called “Springvilles-jeweler” or some such, it OUGHT to be.

DISPLAY April is the No. 1 men’s wedding-band month of the year. Make a statement by redisplaying and expanding your wedding band assortment.

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Manager's To Do

A Trick to Selling More Platinum, And Other Manager’s To-Do Items for September

And here are some great tips for infographics in your store.

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Sep. 1-7

INVENTORY The economy may be slowing a tad, but the wealthy keep getting richer. That is allowing more people to trade up from the standard 1-carat diamond engagement ring. But to sell 2-, 3-, or 4-carat pieces, you need to have a few on hand, says David Brown of the Edge Retail Academy. Start experimenting with more expensive bridal sets.

MARKETING Conduct an advertising review. If it’s bridal sales you desire, put that shotgun away. Pick one or two advertising media, based on their reach and return on investment, and concentrate on them. That requires courage and perseverance, but it’s the surest way to break through the chatter and win that key top-of-mind presence in your local market that will deliver engagement ring sales.

Sep. 8-14

STAFF Few things are more important to staff than having the sense that their work matters. As bridal season approaches, make it a constant refrain in your strategy meetings: you’re helping people with one of the most important decisions of their life.

SHOWROOM “It’s remarkable,” says merchandising expert Sally Furrer, “how often diamond areas are underlit in stores.” Crank up the lights.

Sep. 15-21

TRAINING The rise of the bead phenomenon in the last decade caused many jewelers to cut back on diamond sales training. If that happened in your store, look to bring in a trainer who specializes in bridal goods. It’s a whole different skill set.

MARKETING Twitter’s search function, along with free applications like TweetDeck, can be great tools for market research and lead generation. Start monitoring your competitors’ brand names and hashtags to see what people are saying about them and you. Set keywords related to bridal sales in your market and don’t be afraid to follow up (unsolicited messages from strangers is a fact of life in the Twitter-sphere).

Sep. 22-28

SOCIAL Want to take your social media efforts to the next level while educating your clientele about bridal in a way they’ll remember? Think infographics. Whether charting the evolution of diamond cuts or providing tips on ring cleaning, infographics are a great shareable way to communicate your message. Try these free infographic websites: Piktochart.com, Venngage.com, Easel.ly.

SALES Want to sell more platinum? Highlight its staying power. Keep an old white-gold ring and an old platinum one behind the counter to show customers what happens to the two metals after a few years. One of platinum’s strengths is the durability of its white color, which won’t fade or change (like an enduring love, hint, hint) and will continue to complement a diamond, as opposed to white gold, which fades to yellow.

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Yarr! It’s International Talk Like a Pirate Day and More Important Dates for September

“I’ll be paying top dollar for whatever golden loot ye’ve got stashed in your little treasure chest.”

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19 Many jewelers seem to have forgotten what a lucrative earner gold buying can be. Luckily, International Talk Like A Pirate Day is here to remind you. Yarr, have some fun with your advertising. “Yes, me hearties, Cap’n Jack Black Diamond has gone straight. I’ll be paying top dollar for your doubloons, old lockets or whatever golden loot ye’ve got stashed in your little treasure chests. Come see the Cap’n before the sharks get ye.”

01 On NATIONAL NO RHYME (NOR REASON) DAY, challenge your customers on social media to come up with words that can’t be rhymed. Three you can probably put to good use in your posts that day are “spirit,” “silver” and “woman.”

06 Today is FIGHT PROCRASTINATION DAY, and if you’re one of the many afflicted, try this trick: when jotting down a to-do item, keep rephrasing it until it involves the use of your limbs: “Pick up phone and call …”, “Open laptop and search for …”

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Remembering Woodstock, The Little One’s First Day in Kindergarten, and More Useful August Dates

You’re always busy, but this month, get things done.

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19 Mark the 30th anniversary of the launch of Stephen Covey’s THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE by doing something in its spirit: keep a journal of everything you do, broken down into 30-minute increments. At the end of each workday, assign a value — 1, 2 or 3 (the lowest) — to your time, and at the end of the week, evaluate the results. They may well surprise you. Obviously you want to be spending at least half your time on No. 1s.

1 August is GET READY FOR KINDERGARTEN MONTH. On the first day of school, invite all new kindergarten moms to come in for mimosas and snacks. They can reward themselves for surviving this milestone.

4 The FIRST ELECTRIC LIGHTBULB sparked to life 140 years ago today. Mark the occasion with a brainstorming session with staff for fourth-quarter promotions.

15 Fifty years ago today, the promise of free music, a good time, and … umm … a pretty good shot at “getting lucky” drew 400,000 young people to WOODSTOCK, NY. To many folks, that’s much the same promise that jewelry makes (minus the music). Roll back the years with a store party.

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