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Missouri Store Shows How to Bring Holiday Excitement … and More November Tips

 There’s no hard rule that says meetings have to be a time suck.

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Missouri Store Shows How to Bring Holiday Excitement … and More November Tips

Missouri Store Brings Back the Holiday Excitement

Who doesn’t want to be a kid again enjoying the excitement of wondering what lies under the Christmas tree? Kennedy’s Custom Jewelers in Blue Springs, MO, recaptures that excitement with an annual tradition: “Every Christmas, we let customers who spend $100 or more take a gift from under our tree, one being a $1,500 value item,” says Trisha Kennedy, who owns the store with her father Jim.

Huddle for Ten

There’s no hard rule that says meetings have to be a time suck. During Dutilles Jewelry Design Studio’s “daily10,” everyone huddles for 10 minutes each morning to catch up on important sales, projects and any changes to the day worth noting. “We find this helps everyone to be on the same page and knowledgeable about current and upcoming projects,” says Jude Dutille, who owns the Lebanon, NH, custom shop.

Put on Your Party Dress

Though dress codes are a powerful business-branding tool, they are not for everyone. But even if you don’t have a store dress code on regular business days, it’s a smart move to have one for special store events like trunk shows. Having a uniform look makes it easier for customers to identify your team members in the crowd. What kind of look? You can’t go wrong with basic black.

Messages That Stick

By simply adding a sticky note with a personal message to the invitations you send customers this holiday season, “you will get an amazing response,” says Aleah Arundale, owner of Olympian Diamonds. “I’ve heard up to 400 times better response just by the simple sticky note, which catches people’s attention and looks like you took the extra time to invite just them.”

Keep ‘Em Coming Back

Recent work by neuroscientists Jaak Panksepp and Robert Sapolsky suggests that the brain’s reward mechanisms are designed to give us squirts of dopamine not when we get what we want, but when we pursue it. We’re chemically rewarded for maintaining a state of unfulfillment. What’s it mean for you? The biggest profits come not from fully satisfying your customers, but from making sure they never stop seeking.

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Get Sales Staff Off the Floor

Sales get closed on the sales floor, but it’s not where they start. Ensure every salesperson spends one hour off the sales floor marketing themselves every day, urges Terry Sisco, the president of the Exsellerate training company. They can use that time to send five emails or texts every day, make four phone calls per day, do three posts to social media every week, make a minimum of two appointments every week and get one referral per week.

Window display at Onyx

Window display from Onyx II in Watertown, CT.

Windows 2.0

Not a tip so much as a visual reminder on the importance of stunning window displays from Onyx II, one of our 2016 Cool Stores.

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Retiring? Let Wilkerson Do the Heavy Lifting

Retirement can be a great part of life. As Nanji Singadia puts it, “I want to retire and enjoy my life. I’m 78 now and I just want to take a break.” That said, Nanji decided that the best way to move ahead was to contact the experts at Wilkerson. He chose them because he knew that closing a store is a heavy lift. To maximize sales and move on to the next, best chapter of his life, he called Wilkerson—but not before asking his industry friends for their opinion. He found that Wilkerson was the company most recommended and says their professionalism, experience and the homework they did before the launch all helped to make his going out of business sale a success. “Wilkerson were working on the sale a month it took place,” he says. “They did a great job.”

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