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Mistakes Aren’t the End of the World

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A mistake handled professionally is a great opportunity to learn.

Why it is true: Some mistakes are infinitely more critical than others, but most can be proactively resolved.

Plan of action: Sit down with the offender and ask, “What happened?” Listen carefully and try not to interrupt. Ask open-ended questions. Let the employee recognize the seriousness of the issue and determine a solution to ensure it will never happen again.

Source: Dave Richardson


This article originally appeared in the February 2017 edition of INSTORE.

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Looking for a Seamless Sale? Call Wilkerson

After almost 60 years in business, Breakiron Jewelers in Erie, Pennsylvania, was closing its doors. And the store’s owner, Linda Breakiron, was ready for it. She had run the store as its sole owner since the beginning of the millennium and was looking forward to a change. Of course, she called Wilkerson. Breakiron talked to other jewelers who had used Wilkerson and was satisfied with their response. “They always had positive feedback,” she recalls. With the sales, marketing and even additional inventory that Wilkerson provided, Breakiron insists she could never have accomplished her going-out-of-business sale without Wilkerson’s help. She’s now ready for the journey ahead, but looking back, she’d be sure to recommend Wilkerson. “They just made the whole process very seamless.”

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Tips and How-To

Mistakes Aren’t the End of the World

mm

Published

on

A mistake handled professionally is a great opportunity to learn.

Why it is true: Some mistakes are infinitely more critical than others, but most can be proactively resolved.

Plan of action: Sit down with the offender and ask, “What happened?” Listen carefully and try not to interrupt. Ask open-ended questions. Let the employee recognize the seriousness of the issue and determine a solution to ensure it will never happen again.

Source: Dave Richardson


This article originally appeared in the February 2017 edition of INSTORE.

Advertisement

Advertisement

SPONSORED VIDEO

Looking for a Seamless Sale? Call Wilkerson

After almost 60 years in business, Breakiron Jewelers in Erie, Pennsylvania, was closing its doors. And the store’s owner, Linda Breakiron, was ready for it. She had run the store as its sole owner since the beginning of the millennium and was looking forward to a change. Of course, she called Wilkerson. Breakiron talked to other jewelers who had used Wilkerson and was satisfied with their response. “They always had positive feedback,” she recalls. With the sales, marketing and even additional inventory that Wilkerson provided, Breakiron insists she could never have accomplished her going-out-of-business sale without Wilkerson’s help. She’s now ready for the journey ahead, but looking back, she’d be sure to recommend Wilkerson. “They just made the whole process very seamless.”

Promoted Headlines

Most Popular