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Mistakes Aren’t the End of the World

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A mistake handled professionally is a great opportunity to learn.

Why it is true: Some mistakes are infinitely more critical than others, but most can be proactively resolved.

Plan of action: Sit down with the offender and ask, “What happened?” Listen carefully and try not to interrupt. Ask open-ended questions. Let the employee recognize the seriousness of the issue and determine a solution to ensure it will never happen again.

Source: Dave Richardson


This article originally appeared in the February 2017 edition of INSTORE.

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97 Years of Family History, One Right Decision: How Malloves Jewelers Found the Right Partner to Close with Grace

Marc Levin’s grandfather Max founded Malloves Jewelers in Middletown, CT, in 1928. Nearly a century later, Marc — the third-generation owner — knew it was time to retire. He’d watched friends and fellow jewelers navigate store closings with Wilkerson’s help, and their recommendations were hard to ignore. Once he connected with the Wilkerson team, the decision was clear. “They made me feel like family,” he says. Wilkerson’s team handled every detail day by day, kept Marc informed every step of the way and delivered results that met and exceeded his financial goals. Watch Marc share the story of Malloves Jewelers’ final chapter — and why he slept soundly through all of it.

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Mistakes Aren’t the End of the World

mm

Published

on

A mistake handled professionally is a great opportunity to learn.

Why it is true: Some mistakes are infinitely more critical than others, but most can be proactively resolved.

Plan of action: Sit down with the offender and ask, “What happened?” Listen carefully and try not to interrupt. Ask open-ended questions. Let the employee recognize the seriousness of the issue and determine a solution to ensure it will never happen again.

Source: Dave Richardson


This article originally appeared in the February 2017 edition of INSTORE.

Advertisement

SPONSORED VIDEO

97 Years of Family History, One Right Decision: How Malloves Jewelers Found the Right Partner to Close with Grace

Marc Levin’s grandfather Max founded Malloves Jewelers in Middletown, CT, in 1928. Nearly a century later, Marc — the third-generation owner — knew it was time to retire. He’d watched friends and fellow jewelers navigate store closings with Wilkerson’s help, and their recommendations were hard to ignore. Once he connected with the Wilkerson team, the decision was clear. “They made me feel like family,” he says. Wilkerson’s team handled every detail day by day, kept Marc informed every step of the way and delivered results that met and exceeded his financial goals. Watch Marc share the story of Malloves Jewelers’ final chapter — and why he slept soundly through all of it.

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