They'll focus on both online and in-store customers.
(Press Release) NEWPORT BEACH, CA – GemFind announced that it has reached a strategic partnership agreement with leading industry point-of-sale provider The Edge. This move seeks to improve the overall customer experience of both online and in-the-store consumers.
The agreement between GemFind and The Edge will involve better data integration, a faster turnaround of online retailer web services and an overall improved customer experience at the retail level. GemFind through its proprietary platform JewelCloud can seamlessly integrate the instore inventory of retailer jewelers to their website.
GemFind CEO Alex Fetanat said, “We review the analytics of hundreds of our jewelry retail customers' websites on a weekly basis. Based on the analytics we know these users skew younger and expect more both online and offline from a retail experience standpoint. Our relationship and future with The Edge is going to allow us to innovate, engage users and increase store traffic like never before.”
Abbott Jewelry Systems President Dick Abbott said, “We are pleased to partner with GemFind to develop a closer relationship between both the physical store and the on-line store. The exchange of information between the two can result in a seamless experience for customers which is what we are after.”
For more information, visit https://www.gemfind.com/ or call 800-373-4373.
GemFind is a digital marketing, systems integration and web services company providing professional services specifically to jewelry retailers, designers and manufacturers since 1999. GemFind focuses on providing seamless user experiences, creative and data rich analytics to improve its offering and drive in store sales ROI.
The Edge retail jewelry store management system was built from the ground up as a solution for independent retail jewelers. Currently installed in over 3,000 jewelry stores, The Edge is a modern Windows program built on Microsoft’s .NET platform, and is compatible with Windows 7, 8 and 10. The Edge has achieved Microsoft Gold Certified Partner status, which allows it to access numerous benefits that are only available to preferred members of the Microsoft development community.
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