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Zen Jeweler: On The Folly of Being Rational

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Do gamblers gamble to lose? They don’t think so. But the odds are against them winning. 

Do jewelers gamble on the belief that their customers are making rational decisions? Yes, we do. We expect them to hear what we say and make cold, sensible, rational choices. Concerning the most emotional purchase on the planet. 

It’s time to bring emotion, pure emotion, to the sales floor. Stop expecting sense, and expect senses. Stop talking about deadlines and talk about eternity. Stop telling them about your finance options and tell them about the time you surprised your own loved one with a great gift. Is your store missing the fire it once had? Well, weren’t you once the spark? Go get ’em, Sparky!

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Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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Zen Jeweler: On The Folly of Being Rational

mm

Published

on

Do gamblers gamble to lose? They don’t think so. But the odds are against them winning. 

Do jewelers gamble on the belief that their customers are making rational decisions? Yes, we do. We expect them to hear what we say and make cold, sensible, rational choices. Concerning the most emotional purchase on the planet. 

It’s time to bring emotion, pure emotion, to the sales floor. Stop expecting sense, and expect senses. Stop talking about deadlines and talk about eternity. Stop telling them about your finance options and tell them about the time you surprised your own loved one with a great gift. Is your store missing the fire it once had? Well, weren’t you once the spark? Go get ’em, Sparky!

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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Most Popular