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One Employee Was Not a Team Favorite After This Aborted Sale




An employee had stayed about 30 minutes after closing with a customer, which held about six other employees on overtime. When the customer made a decision and pulled out a credit card, this employee paused and said, “Why don’t you come back next month during our sale instead of buying now? I think I can find you something you will like even more for less money.”

Told anonymously to INSTORE’s Big Survey, 2016



Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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