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One Employee Was Not a Team Favorite After This Aborted Sale

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One Employee Was Not a Team Favorite After This Aborted Sale

An employee had stayed about 30 minutes after closing with a customer, which held about six other employees on overtime. When the customer made a decision and pulled out a credit card, this employee paused and said, “Why don’t you come back next month during our sale instead of buying now? I think I can find you something you will like even more for less money.”

Told anonymously to INSTORE’s Big Survey, 2016

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How Howes Diamond Jewelers Closed a Location — and Opened the Door to What's Next

Dan Howes grew up in his family's jewelry business, eventually taking the helm of two locations his father launched in 1964. When it came time to consolidate, he turned to Wilkerson. "It was a pretty easy decision," Howes says, citing the company's strong reputation and a friend's successful experience. Wilkerson's proven sales roadmap delivered — meeting projected financial goals and guiding the process every step of the way. "This is their profession. They have it dialed in."

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One Employee Was Not a Team Favorite After This Aborted Sale

mm

Published

on

One Employee Was Not a Team Favorite After This Aborted Sale

An employee had stayed about 30 minutes after closing with a customer, which held about six other employees on overtime. When the customer made a decision and pulled out a credit card, this employee paused and said, “Why don’t you come back next month during our sale instead of buying now? I think I can find you something you will like even more for less money.”

Told anonymously to INSTORE’s Big Survey, 2016

Advertisement

SPONSORED VIDEO

How Howes Diamond Jewelers Closed a Location — and Opened the Door to What's Next

Dan Howes grew up in his family's jewelry business, eventually taking the helm of two locations his father launched in 1964. When it came time to consolidate, he turned to Wilkerson. "It was a pretty easy decision," Howes says, citing the company's strong reputation and a friend's successful experience. Wilkerson's proven sales roadmap delivered — meeting projected financial goals and guiding the process every step of the way. "This is their profession. They have it dialed in."

Promoted Headlines

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