Connect with us

Press Releases

Oracle Cloud the Right Accessory to Support Kendra Scott’s Growth

Store associates can guide shoppers to add pieces to an existing jewelry collection or browse similar styles.

mm

Published

on

(PRESS RELEASE) REDWOOD SHORES, CA – In 2002, designer, philanthropist Kendra Scott took the jewelry world by storm with her fresh, fun designs and personal touch with customers. Today, her namesake brand has grown from a one-woman operation into a billion-dollar jewelry sensation with over 2,000 employees and 100 stores. As the retailer experiences significant growth year-over-year, it needed a way to better manage its inventory and customers to offer the same level of stellar experience it was built upon. Using Oracle Retail Services, the retailer is delivering on this promise by putting real-time insights into the hands of its associates.

With Oracle Retail, Kendra Scott can maintain a consistent and universal approach to tracking each stone and metal in its line to ensure an accurate, organized, and singular view of inventory. By monitoring the customer transactions, preferences, and history within Oracle Retail, store associates can guide shoppers to add pieces to an existing jewelry collection or browse similar styles. Moreover, significant others can now seek counsel from Kendra Scott associates to find the perfect gift.

Podcast: Shane O’Neill Tackles Overlooked Issues of Digital Marketing for Jewelry Stores
Keepin' It Real

Podcast: Shane O’Neill Tackles Overlooked Issues of Digital Marketing for Jewelry Stores

Podcast: How Jewelry Salespeople Must Change to Market Digitally [With Guest Daniel Gordon]
Keepin' It Real

Podcast: How Jewelry Salespeople Must Change to Market Digitally [With Guest Daniel Gordon]

Podcast: Jeffrey Samuels on How to Build a Business to Support a Lifestyle
JimmyCast

Podcast: Jeffrey Samuels on How to Build a Business to Support a Lifestyle

“Our goal is to understand and deliver on the needs of the business. As an organization, we needed a partner who could deliver best in class retail functionality in the cloud. We chose Oracle to deliver a scalable and flexible solution,” said Jim Dunlap, chief information officer, Kendra Scott.

“Kendra Scott is a rising star in the jewelry business in large part because it focuses on delivering a unique product, with unmatched customer service. By deploying a modern retail platform, the growing boutique chain can operationalize this focus; placing the customer at the center of decision-making,” said Mike Webster, senior vice president and general manager, Oracle Retail.

Kendra Scott chose Oracle PartnerNetwork (OPN) Gold level member, Logic information Systems to deploy Oracle Retail Merchandising Cloud Service, Oracle Retail Insights Cloud Service, Oracle Retail Xstore Point-of-Service and Oracle Retail Customer Engagement Cloud Service.

“Kendra Scott was experiencing exponential growth, which required a faster time to market with new boutiques. During the initiative, named ‘Project Shine,’ our goal was to help the retailer quickly adopt the new technology and industry best practices to support their business and meet key business priorities as they scaled. Working in close collaboration with the customer and Oracle, we were able to configure a next-generation platform to fuel Kendra Scott’s continued growth,” said Amber Naqvi, president, Logic Information System.

Advertisement

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | Sollberger’s

Going Out of Business Is an Emotional Journey. Wilkerson Is There to Make It Easier.

Jaki Cowan, the owner of Sollberger’s in Ridgeland, MS, decided the time was right to close up shop. The experience, she says, was like going into the great unknown. There were so many questions about the way to handle the store’s going-out-of-business sale. Luckily for Cowan, Wilkerson made the transition easier and managed everything, from marketing to markdowns.

“They think of everything that you don’t have the time to think of,” she says of the Wilkerson team that was assigned to manage the sale. And it was a total success, with financial goals met by Christmas with another sale month left to go.

Wilkerson even had a plan to manage things while Covid-19 restrictions were still in place. This included limiting the number of shoppers, masking and taking temperatures upon entrance. “We did everything we could to make the staff and public feel as safe as possible.”

Does she recommend Wilkerson to other retailers thinking of retiring, liquidating or selling excess merchandise? Absolutely. “If you are considering going out of business, it’s obviously an emotional journey. But truly rest assured that you’re in good hands with Wilkerson.”

Promoted Headlines

Advertisement

Advertisement

Advertisement

Subscribe


BULLETINS

INSTORE helps you become a better jeweler
with the biggest daily news headlines and useful tips.
(Mailed 5x per week.)

Facebook

Latest Comments

Most Popular