Turn your AI assistant into a demanding customer and rehearse the conversations that actually lose sales.
Dramatic video of crime that showed mother and daughter trying to fight off thieves has since gone viral.
The solution to your toughest problem might be a squeaky toy.
Cut corners in this business and the corners tend to cut back. These stories prove it.
Andy Koehn tells us that jewelry isn’t just a luxury item — it’s a time machine.
Independent jewelers share how POS data drives everything from VIP events to Christmas card lists.
Ideas for having fun — and making sales — on the year's wackiest holiday.
5 arrested after smash-and-grab heist involving use of bear spray.
Plus why the best big-ticket salespeople stay loose when the numbers get serious.
What separates strong retailers from struggling ones is not the market itself, but discipline.
Designers like Henri Noël and 24kt Concierge report surging demand for bespoke gold-and-diamond Oura Ring accessories.
Four strategies from the Brain Squad — from "absolutely not" to "lean into it”.
The episode covers practical steps for managers — conversations about ambitions, tailored training, flexible scheduling, and using consistent coaching.
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