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Over the Counter

Podcast: A One of a Kind Family Heirloom is ‘Vaporized’ … and a Jeweler Goes Above and Beyond to Replace It

The 5-carat natural, non-heat-treated sapphire was extremely rare.

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THIS MONTH’S EPISODE of Over the Counter is about taking responsibility for one’s mistakes and, as host Kyle Bullock puts it, “going above and beyond … even when it comes at a great personal cost.”

Says Bullock, “This is exactly the kind of story that I love to share on this show.”

It’s the story of one of the toughest, and yet most rewarding times, in the career of Bill Brundage of Bill Brundage Jewelers in Louisville, KY.

Brundage is a veteran jeweler who stopped advertising in 1993 and, since then, has relied entirely on the power of word of mouth. “And we’ve done very well that way,” he says. So when one of his bench staff vaporized a customer’s prize family heirloom — a five-carat, natural, non-heat-treated sapphire — Bill knew right away what he was going to have to do.

Learn how it all turned out in the latest episode of Over the Counter.

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When the Kids Have Their Own Careers, Wilkerson Can Help You to Retire

Alex and Gladys Rysman are the third generation to run Romm Jewelers in Brockton, Mass. And after many decades of service to the industry and their community, it was time to close the store and take advantage of some downtime. With three grown children who each had their own careers outside of the industry, they decided to call Wilkerson. Then, the Rysmans did what every jeweler should do: They called other retailers and asked about their own Wilkerson experience. “They all told us what a great experience it was and that’s what made us go with Wilkerson.” says Gladys Rysman. The results? Alex Rysman says he was impressed. “We exceeded whatever I expected to do by a large margin.”

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