Connect with us

Over the Counter

Podcast: A One of a Kind Family Heirloom is ‘Vaporized’ … and a Jeweler Goes Above and Beyond to Replace It

The 5-carat natural, non-heat-treated sapphire was extremely rare.

mm

Published

on

OVER THE COUNTER EPISODE 8: How to Replace a One of a Kind Gem (7:51 MINUTES)


Apple

Apple

Google

Listen on Google Play Music

Stitcher

Stitcher

THIS MONTH’S EPISODE of Over the Counter is about taking responsibility for one’s mistakes and, as host Kyle Bullock puts it, “going above and beyond … even when it comes at a great personal cost.”

Says Bullock, “This is exactly the kind of story that I love to share on this show.”

It’s the story of one of the toughest, and yet most rewarding times, in the career of Bill Brundage of Bill Brundage Jewelers in Louisville, KY.

Brundage is a veteran jeweler who stopped advertising in 1993 and, since then, has relied entirely on the power of word of mouth. “And we’ve done very well that way,” he says. So when one of his bench staff vaporized a customer’s prize family heirloom — a five-carat, natural, non-heat-treated sapphire — Bill knew right away what he was going to have to do.

Learn how it all turned out in the latest episode of Over the Counter.

Kyle Bullock is a fourth-generation jeweler who manages Bullock's Jewelry in Roswell, NM. He is also a best selling author, speaker and performer, and small business coach. To contact him, email him at [email protected].

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

When Liquidation Is the Best Option, This Legendary Jeweler Chose Wilkerson

George Koueiter & Sons Jewelers, a 65-year old jewelry institution in Grosse Pointe, MI, had always been a mainstay in this suburban Detroit community. But when owners George and Paul Koueiter were ready to retire, they made the decision to close rather than sell. “We decided our best option to do the liquidation sale was Wilkerson,” says Paul Koueiter. The results, says George Koueiter, exceeded expectations and the process was easy. “Wilkerson just kept us in mind,” says George. “They never did anything without asking and whatever they asked us to do was just spot on.”

Promoted Headlines

Most Popular