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Podcast Highlight: Her Customer Wanted the Wrong Jewelry. Here’s How the Retailer Changed Her Mind.

Tell them and they’ll doubt you. Show them and they’ll believe.

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IN THE LATEST EPISODE OF Over the Counter, host Kyle Bullock tells how Denise Oros of Linnea Jewelers in LaGrange, IL, handled a customer who desperately wanted a pair of diamond studs that were way too big for her tiny ears.

In this short excerpt, hear how Denise convinced the customer she was making a very expensive mistake.

Catch the full podcast below.

OVER THE COUNTER EPISODE 15: HONESTY PAYS (9:51 MINUTES)


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Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

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