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Podcast Highlight: Her Customer Wanted the Wrong Jewelry. Here’s How the Retailer Changed Her Mind.

Tell them and they’ll doubt you. Show them and they’ll believe.

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IN THE LATEST EPISODE OF Over the Counter, host Kyle Bullock tells how Denise Oros of Linnea Jewelers in LaGrange, IL, handled a customer who desperately wanted a pair of diamond studs that were way too big for her tiny ears.

In this short excerpt, hear how Denise convinced the customer she was making a very expensive mistake.

Catch the full podcast below.

OVER THE COUNTER EPISODE 15: HONESTY PAYS (9:51 MINUTES)


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