Connect with us

Multimedia Highlights

Podcast Highlight: Her Customer Wanted the Wrong Jewelry. Here’s How the Retailer Changed Her Mind.

Tell them and they’ll doubt you. Show them and they’ll believe.

mm

Published

on

IN THE LATEST EPISODE OF Over the Counter, host Kyle Bullock tells how Denise Oros of Linnea Jewelers in LaGrange, IL, handled a customer who desperately wanted a pair of diamond studs that were way too big for her tiny ears.

In this short excerpt, hear how Denise convinced the customer she was making a very expensive mistake.

Catch the full podcast below.

OVER THE COUNTER EPISODE 15: HONESTY PAYS (9:51 MINUTES)


Apple

Apple

Google

Listen on Google Play Music

Stitcher

Stitcher

Advertisement

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

Promoted Headlines

Most Popular