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Over the Counter

Podcast: The Truth Matters, and Never More So Than When You Make a Mistake

This jeweler had to step up and face the consequences of one of the biggest mistakes of his career.

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OVER THE COUNTER EPISODE 1: WHO CAN YOU TRUST? (11:31 MINUTES)


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IN HIS NEW SERIES “Over the Counter”, fourth-generation jeweler Kyle Bullock of Bullock’s Jewelry in Roswell, NM tells the stories of inspirational and/or memorable jewelry sales. In this episode, a jeweler who prides himself on trustworthiness has to step up and face the consequences of one of the biggest mistakes of his career.

Would you like Kyle to tell your story? Email him at kylerbullock@gmail.com.

Kyle Bullock is a fourth-generation jeweler who manages Bullock's Jewelry in Roswell, NM. He is also a best selling author, speaker and performer, and small business coach. To contact him, email him at KyleRBullock@gmail.com.

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Jimmy DeGroot

Be Ready for ‘What Do You Have for $100?’ and Other Holiday Questions

As Christmas approaches, the queries you’ll hear from customers are actually pretty predictable, says jewelry store training expert Jimmy DeGroot. Here's how to make sure your team is prepared for the more common ones.

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Over the Counter

Podcast: A Classic Holiday Poem is Reimagined in a Jewelry Store

Kyle Bullock brings you ‘Twas Christmas in a Jewelry Store.’

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IN THIS SPECIAL HOLIDAY EPISODE of “Over the Counter,” host Kyle Bullock brings listeners something a little different — “a story I’ve written that anybody who has gone through a Christmas season in a jewelry store can relate to/”

In “Twas Christmas in a Jewelry Store,” Kyle takes the familiar rhythms of a classic holiday poem (you know the one) and bends it, realistically, to the tale of one jewelry store’s last-minute holiday rush.

Our suggestion? Play during your morning set-up or at least share with your staff for motivation and smiles during the busy days ahead. (Or you can even share with friends or family if you want them to see how crazy your life can get during the holiday rush.)

Enjoy “Twas Christmas in a Jewelry Store” from Kyle Bullock.

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Over the Counter

Podcast: A Blind Couple Inspires a Veteran Jeweler to Look At Jewelry Design in a New Way

It was one of the most unusual, and meaningful, sales he had ever made.

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OVER THE COUNTER EPISODE 5: LOVE IS BLIND (11:23 MINUTES)


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IN HIS popular podcast series Over the Counter, fourth-generation jeweler Kyle Bullock of Bullock’s Jewelry in Roswell, NM tells the stories of inspirational and/or memorable jewelry sales.

In this episode, Kyle tells the story one of the most unusual, and meaningful, sales ever made by Jim Saylor of Jim Saylor Jewelers in Kauai, HI. The item sold? A custom engagement ring … for a blind couple. How did this veteran jeweler, who had designed thousands of rings prior to this, change his creative process to serve a client who would never see the final work? And what did this particular sale end up meaning to him?

Discover the answers in this episode of Over the Counter.

Would you like Kyle to tell your story? Email him at kylerbullock@gmail.com.

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Over the Counter

Podcast: Jeweler Explains Why Her Employees Treat the Business As Their Own

An amazing sales performance resulted in an equally amazing reward.

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OVER THE COUNTER: CRUISE CONTROL (15:46 MINUTES)


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IN HIS NEW SERIES “Over the Counter,” fourth-generation jeweler Kyle Bullock of Bullock’s Jewelry in Roswell, NM, tells the stories of inspirational and/or memorable jewelry sales. In this episode, guest Jennifer Farnes of Revolution Jewelry in Colorado Springs, CO shares a story about an incredible, even life-changing (for some) reward that she provided to her team after they didn’t only reach, but crushed, an ambitious sales goal. Then hear Kyle tell the inspiring story of Revolution Jewelry’s big voyage in the latest “Over the Counter.”

Would you like Kyle to tell your story? Email him at kylerbullock@gmail.com.

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