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Podcast: When Is It Time to Let an Underperforming Employee Go?

The weird twist: They’re often the top producer in the store.

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IN THIS MONTH’s episode of JimmyCast, Jimmy DeGroot and Doug Meadows talk about one of their least favorite things — firing staff.

It’s one of the toughest things a store-owner has to do. But once you determine that someone is dragging your business down, you can’t ignore the issue and need to take action. Says Jimmy: “The predominant situation is one who does not play well with others. This can be anything from people who think they know it all, they’re not coachable, they’re not manageable, they do things their own way. And then there are people who are very much an island unto themselves, and these are sales-stealers, people who in general create discord among the group. Here’s the really weird twist … so often, they’re the top seller, they’re the top producer in the store.”

Jimmy and Doug discuss how you determine whether someone is holding your business back, the steps you should take once you decide there is an issue, and the results you can expect to see once you make the difficult call to end a problem employee’s tenure with your company.


Jimmy DeGroot is a jewelry store manager who has been in the business for over 20 years. Now he spends his time training teams around the world at jewelrystoretraining.com and sharing marketing advice through his blog site at jewelrymarketingguy.com. Sign up for training videos here.

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