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Dave Richardson

Rejection Happens. Forget About It.

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WHY IT IS TRUE: The jewelry industry is a place of many remarkable rewards, but also lost sales. Don’t take it personally; just move on.

PLAN OF ACTION: All of us have gone into a store to purchase a blouse, suit, a pair of slacks, etc. and at the moment of commitment, made the decision (for whatever reason) not to buy. Now, were you rejecting the merchandise, or were you rejecting the salesperson? If your customer is clearly not going to buy, forget the time you invested in the sale, give them your card, and invite them to come back for other needs they may have.

David Richardson is a certified professional speaker and a consultant to retail jewelers and manufacturers worldwide helping them grow their diamond bridal engagement business.

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