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Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

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Since the beginning of the year, Mark and Monika Clodius have been involved in a major expansion of their Rockford, IL, store, Clodius & Co. Trying to finish in September, they’ve settled on an architectural style, obtained permits, come up with an interior layout and dealt with countless other minutiae. Now they’ve started looking ahead to managing the larger staff a bigger store will require. instore updates March’s developments.

MAJOR ACCOMPLISHMENT: Laying the groundwork for what Mark and Monika are calling Clodius College, an employee training program. You just think of the bricks and mortar, Mark said of a project like theirs that will double their sales floor space, but what are the consequences?? In their case, the consequences involve expanding from 12 to as many as 20 employees. It’s so important to have a system to present employees the most knowledge before they go out on the sales floor, Monika said. With two managers from their store, the Clodiuses attended The Friedman Group’s Retail Management Camp, and Mark went to a regular Financially In Tune (FIT) Group meeting of retail jewelry peers for inspiration for Clodius College. Mark: Training will help employees see their jobs as careers. Monika: It will define everyone’s roles a help, since the staff has grown four-fold in the store’s six-year history. We’re going to be enabling our employees to step up to the plate without our input all the time, Monika says. 

Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

A MOMENT OF SILENCE: A long-time employee passed away from cancer that had been in remission. With a small staff, Mark and Monika noted that it felt like losing a member of the family, and their work has been affected by the tragedy. 

Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

CURVEBALL: A plastic surgeon friend who heard they were expanding their store asks:Got room for me? For five days, Mark and Monika explored a larger addition to house a doctor’s office possibly a benefit to their business. The change would require a zoning variance, setting back the project by two to three months. We like the idea, Mark said. While they won’t change course now, they will adjust the architect’s drawings to allow for a future addition down the road. 

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Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

TIME AWAY FROM RUNNING THE STORE: About 10 days for management seminars and the Midwest Jewelry Expo. 

Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

TIME INVESTMENT: What’s a weekend, anyway? asks Mark. 

Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

MARK’S TASK THIS MONTH: A lighting plan. While in Las Vegas for the management seminar, Mark and Monika were able to see some of the biggest-name jewelry stores and take home ideas. Mark left convinced that the latest trends in lighting do not necessarily do a better job than their current system. I’m going to try to improve the looks while keeping how it works.

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Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

THINGS THAT CONTINUE TO KEEP THEM AWAKE: Little details keep creeping into my brain in the middle of the night, says Mark.

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SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

Published

on

Since the beginning of the year, Mark and Monika Clodius have been involved in a major expansion of their Rockford, IL, store, Clodius & Co. Trying to finish in September, they’ve settled on an architectural style, obtained permits, come up with an interior layout and dealt with countless other minutiae. Now they’ve started looking ahead to managing the larger staff a bigger store will require. instore updates March’s developments.

MAJOR ACCOMPLISHMENT: Laying the groundwork for what Mark and Monika are calling Clodius College, an employee training program. You just think of the bricks and mortar, Mark said of a project like theirs that will double their sales floor space, but what are the consequences?? In their case, the consequences involve expanding from 12 to as many as 20 employees. It’s so important to have a system to present employees the most knowledge before they go out on the sales floor, Monika said. With two managers from their store, the Clodiuses attended The Friedman Group’s Retail Management Camp, and Mark went to a regular Financially In Tune (FIT) Group meeting of retail jewelry peers for inspiration for Clodius College. Mark: Training will help employees see their jobs as careers. Monika: It will define everyone’s roles a help, since the staff has grown four-fold in the store’s six-year history. We’re going to be enabling our employees to step up to the plate without our input all the time, Monika says. 

Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

A MOMENT OF SILENCE: A long-time employee passed away from cancer that had been in remission. With a small staff, Mark and Monika noted that it felt like losing a member of the family, and their work has been affected by the tragedy. 

Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

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CURVEBALL: A plastic surgeon friend who heard they were expanding their store asks:Got room for me? For five days, Mark and Monika explored a larger addition to house a doctor’s office possibly a benefit to their business. The change would require a zoning variance, setting back the project by two to three months. We like the idea, Mark said. While they won’t change course now, they will adjust the architect’s drawings to allow for a future addition down the road. 

Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

TIME AWAY FROM RUNNING THE STORE: About 10 days for management seminars and the Midwest Jewelry Expo. 

Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

TIME INVESTMENT: What’s a weekend, anyway? asks Mark. 

Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

Advertisement

MARK’S TASK THIS MONTH: A lighting plan. While in Las Vegas for the management seminar, Mark and Monika were able to see some of the biggest-name jewelry stores and take home ideas. Mark left convinced that the latest trends in lighting do not necessarily do a better job than their current system. I’m going to try to improve the looks while keeping how it works.

Rethinking the Store: Clodius & Co.: Month 3: Growing Pains

THINGS THAT CONTINUE TO KEEP THEM AWAKE: Little details keep creeping into my brain in the middle of the night, says Mark.

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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