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Dave Richardson

Sales Truths: If You Never Fail, You Never Learn.




WHY IT’S TRUE: When a Chrysler employee made an error that cost the company $1 million, he tried to resign. Lee Iacocca would not accept the resignation, saying: “ You can’t resign! I just spent $1 million training you.”

PLAN OF ACTION: Relying on the same old ways might feel comfortable, but it’s a sure path toward stagnation. While risk-taking is good, recklessness is not. Before you dive into a new idea, check it for reasonableness. Run new creative ideas by people who have your best interests in mind, your staff, other close non-competing jewelry store owners whose opinions you value, and maybe even a customer or two. Regardless of whether you succeed or not, you’ll be wiser and richer in experience. — DAVE RICHARDSON, JEWELRY SALES TRAINING

[span class=note]This story is from the May 2011 edition of INSTORE[/span]



Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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