Connect with us

Sales Truths: Some People Aren’t Happy Unless They Are Complaining

mm

Published

on

WHY IT’S TRUE Everybody has a bad day now and then, they deal with it, and it’s over. Some people, however, allow this to block their sense of rational thinking, and anyone in their way had better look out.

PLAN OF ACTION While the negative comments might begin to infuriate you, appear interested and ask open-ended questions. Avoid crossing your arms, placing your hands on your hips or shifting from one leg to the other, as this could appear challenging or threatening. Encourage this individual to sit down and continue the conversation. This will take some of the energy out of the complaint. You may not be able to resolve the problem, but you have taken generous steps in that direction.

[span class=note]This story is from the October 2011 edition of INSTORE[/span]

Continue Reading
Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

Promoted Headlines

Most Popular

Dave Richardson

Sales Truths: Some People Aren’t Happy Unless They Are Complaining

mm

Published

on

WHY IT’S TRUE Everybody has a bad day now and then, they deal with it, and it’s over. Some people, however, allow this to block their sense of rational thinking, and anyone in their way had better look out.

PLAN OF ACTION While the negative comments might begin to infuriate you, appear interested and ask open-ended questions. Avoid crossing your arms, placing your hands on your hips or shifting from one leg to the other, as this could appear challenging or threatening. Encourage this individual to sit down and continue the conversation. This will take some of the energy out of the complaint. You may not be able to resolve the problem, but you have taken generous steps in that direction.

[span class=note]This story is from the October 2011 edition of INSTORE[/span]

Continue Reading
Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

Promoted Headlines

Most Popular