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Sales Truths: Some People Aren’t Happy Unless They Are Complaining

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13 years ago

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WHY IT’S TRUE Everybody has a bad day now and then, they deal with it, and it’s over. Some people, however, allow this to block their sense of rational thinking, and anyone in their way had better look out.

PLAN OF ACTION While the negative comments might begin to infuriate you, appear interested and ask open-ended questions. Avoid crossing your arms, placing your hands on your hips or shifting from one leg to the other, as this could appear challenging or threatening. Encourage this individual to sit down and continue the conversation. This will take some of the energy out of the complaint. You may not be able to resolve the problem, but you have taken generous steps in that direction.

[span class=note]This story is from the October 2011 edition of INSTORE[/span]

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This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”

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Dave Richardson

Sales Truths: Some People Aren’t Happy Unless They Are Complaining

mm

Published

13 years ago

on

WHY IT’S TRUE Everybody has a bad day now and then, they deal with it, and it’s over. Some people, however, allow this to block their sense of rational thinking, and anyone in their way had better look out.

PLAN OF ACTION While the negative comments might begin to infuriate you, appear interested and ask open-ended questions. Avoid crossing your arms, placing your hands on your hips or shifting from one leg to the other, as this could appear challenging or threatening. Encourage this individual to sit down and continue the conversation. This will take some of the energy out of the complaint. You may not be able to resolve the problem, but you have taken generous steps in that direction.

[span class=note]This story is from the October 2011 edition of INSTORE[/span]

Related Topics:

click to Comment(Comment)
Advertisement

SPONSORED VIDEO

This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”

Promoted Headlines

Most Popular