Connect with us

Sales Truths: Some People Aren’t Happy Unless They Are Complaining

mm

Published

on

WHY IT’S TRUE Everybody has a bad day now and then, they deal with it, and it’s over. Some people, however, allow this to block their sense of rational thinking, and anyone in their way had better look out.

PLAN OF ACTION While the negative comments might begin to infuriate you, appear interested and ask open-ended questions. Avoid crossing your arms, placing your hands on your hips or shifting from one leg to the other, as this could appear challenging or threatening. Encourage this individual to sit down and continue the conversation. This will take some of the energy out of the complaint. You may not be able to resolve the problem, but you have taken generous steps in that direction.

[span class=note]This story is from the October 2011 edition of INSTORE[/span]

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

Most Popular

Dave Richardson

Sales Truths: Some People Aren’t Happy Unless They Are Complaining

mm

Published

on

WHY IT’S TRUE Everybody has a bad day now and then, they deal with it, and it’s over. Some people, however, allow this to block their sense of rational thinking, and anyone in their way had better look out.

PLAN OF ACTION While the negative comments might begin to infuriate you, appear interested and ask open-ended questions. Avoid crossing your arms, placing your hands on your hips or shifting from one leg to the other, as this could appear challenging or threatening. Encourage this individual to sit down and continue the conversation. This will take some of the energy out of the complaint. You may not be able to resolve the problem, but you have taken generous steps in that direction.

[span class=note]This story is from the October 2011 edition of INSTORE[/span]

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

Most Popular