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Sanity Files: Jay Klos

How jewelers keep their cool in a crazy world.




Jay Klos

Jay Klos, who grew up sweeping floors in his father’s jewelry store, bought Grogan Jewelers in 1985, while he was traveling the Southeast as a jewelry rep. Since then, Klos has been president of the regional Chamber of Commerce, was named Alabama Retailer of the Year in the $2-$5 million category, started Diamond Relations, a CRM company for jewelers in 2009, and won America’s Coolest Stores contest (Big Cool division) in 2014.

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Time to Do What You've Always Wanted? Time to Call Wilkerson.

It was time. Teri Allen and her brother, Nick Pavlich, Jr., had been at the helm of Dearborn Jewelers of Plymouth in Plymouth, Mich., for decades. Their father, Nick Pavlich, Sr., had founded the store in 1950, but after so many wonderful years helping families around Michigan celebrate their most important moments, it was time to get some “moments” of their own. Teri says Wilkerson was the logical choice to run their retirement sale. “They’re the only company that specializes in closing jewelry stores,” she says. During the sale, Teri says a highlight was seeing so many generations of customers who wanted to buy “that one last piece of jewelry from us.” Would she recommend Wilkerson? Absolutely. “There is no way that I would have been able to do this by myself.”

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