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Sanity Files: Jay Klos

How jewelers keep their cool in a crazy world.

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Jay Klos
GROGAN JEWELERS, FLORENCE, AL

Jay Klos, who grew up sweeping floors in his father’s jewelry store, bought Grogan Jewelers in 1985, while he was traveling the Southeast as a jewelry rep. Since then, Klos has been president of the regional Chamber of Commerce, was named Alabama Retailer of the Year in the $2-$5 million category, started Diamond Relations, a CRM company for jewelers in 2009, and won America’s Coolest Stores contest (Big Cool division) in 2014.

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

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When Sales Beat Projections, You Know Wilkerson Did Its Job

There are no crystal balls when it comes to sales projections. But when Thomasville, Georgia jeweler Fran Lewis chose Wilkerson to run the retirement/going-out-of-business sale for Lewis Jewelers and More, she was pleasantly surprised to learn that even Wilkerson could one-up its own sales numbers. “Not only did we meet our goal, but we exceeded the goal that Wilkerson had given us by about 134%,” she says. After more than 40 years in the business, Lewis says she decided a few years ago to “move towards retirement.” And she was impressed by Wilkerson’s tenure in the industry. Overall, she’d recommend the company to anyone else who may be thinking it’s time to hang up their loupe. “As a full package, they’ve done a very good job and I’d definitely recommend Wilkerson.”

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