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Sanity Files: Jay Klos

How jewelers keep their cool in a crazy world.

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Jay Klos
GROGAN JEWELERS, FLORENCE, AL

Jay Klos, who grew up sweeping floors in his father’s jewelry store, bought Grogan Jewelers in 1985, while he was traveling the Southeast as a jewelry rep. Since then, Klos has been president of the regional Chamber of Commerce, was named Alabama Retailer of the Year in the $2-$5 million category, started Diamond Relations, a CRM company for jewelers in 2009, and won America’s Coolest Stores contest (Big Cool division) in 2014.

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If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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