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WHEN WE LAST met Gene the Jeweler, we learned that he doesn’t really train his staff.

We now bring you the next installment of the Gene series, which was created by industry consultant Jimmy DeGroot. (The series is kind of like a jewelry version of The Office.)

In the video below, the consequences of Gene’s non-existent training policy start to become clear. He explains that his people don’t get along very well — in fact, they fight.

One staff member in particular — Margie — is problematic. She’s great with customers and makes lots of sales, but when it comes to the rest of Gene’s employees, Margie is a no-go.

Take a look:


Set Clear Expectations for Your Staff — or You Could End Up with a ‘Margie’

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Retiring? Let Wilkerson Do the Heavy Lifting

Retirement can be a great part of life. As Nanji Singadia puts it, “I want to retire and enjoy my life. I’m 78 now and I just want to take a break.” That said, Nanji decided that the best way to move ahead was to contact the experts at Wilkerson. He chose them because he knew that closing a store is a heavy lift. To maximize sales and move on to the next, best chapter of his life, he called Wilkerson—but not before asking his industry friends for their opinion. He found that Wilkerson was the company most recommended and says their professionalism, experience and the homework they did before the launch all helped to make his going out of business sale a success. “Wilkerson were working on the sale a month it took place,” he says. “They did a great job.”

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