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Shane Decker

The Old-Fashioned Sales Tool That Helps You Add On … and On … and On

It’s your job to keep selling until the client indicates that she’s done, and not before.




REMEMBER SALES SLIPS? Way back before personal computers were invented, we used sales slips to write up sales and repairs.

Nowadays, as soon as a salesperson sells an item, she spins and walks toward the point-of-sale system. This tells the client that the presentation is over.

I’ve said it before and I’ll say it again: Clients quit buying when you quit selling. On the other hand, a physical sales slip allows you to keep the sale going and make add-on sales.

When I started in the industry, 40 percent of all sales included an add-on sale. Today, if you don’t count beads, less than 5 percent of tickets include an add-on. Most sales associates feel that if they try for an addon, they’ll lose the first item sold. That’s nothing more than a lack of self-confidence. It’s your job to keep selling until the client indicates that she’s done, and not before. So never turn and walk away from the client!

Use the Open Ticket Method instead. Order some paper sales slips that are beautiful, classy, expensive-looking and include your store logo as well as your address and phone number. They should have a place for the client’s name, address, email and cell phone number. It must also have a lot of lines on it so that you can keep adding on items.

Start by writing the client’s contact info on it, then on one of the sales lines, write down the first item sold. In the right-hand column, write down the price of that item. Do not calculate or write down the tax, and do not write a total amount owed. This keeps the ticket open.


When you write down the first item, you’ve confirmed the sale — you’re not going to lose it — so proceed with confidence. Now, slide the ticket over to your left (the client’s right), tilt it slightly, and lay the pen on top. Clients see the pen on top and realize the sale isn’t over. Now, you have the opportunity to show a second or third item. For each item you add on, write it down (remember, no line, no tax … just keep adding).

The client will tell you when she’s done. And you don’t have to be pushy to add on! Just say, “We have the matching …” or “Wait until you see what goes with this.” Or a great one when they come in during the holidays: “How many others are on your list?”

When the client has indicated that she’s ready to check out, now go to the point-of-sale entry. Type in all the information from your sales slip and print the client a professional receipt. Shred your handwritten sales slip after you’ve entered any additional information you’ll need for follow-up with the client.

If 50 percent of your sales slips in one year have an add-on sale, your store’s overall sales increase will be approximately 20 percent. So please don’t walk away. Keep your sale going!

Shane Decker has provided sales training to more than 3,000 jewelry stores. Shane cut his teeth in jewelry sales in Garden City, KS, and sold over 100 1-carat diamonds four years in a row. Contact him at



When There’s No Succession Plan, Call Wilkerson

Bob Wesley, owner of Robert C. Wesley Jewelers in Scottsdale, Ariz., was a third-generation jeweler. When it was time to enjoy life on the other side of the counter, he weighed his options. His lease was nearing renewal time and with no succession plan, he decided it was time to call Wilkerson. There was plenty of inventory to sell and at first, says Wesley, he thought he might try to manage a sale himself. But he’s glad he didn’t. “There’s no way I could have done this as well as Wilkerson,” he says. Wilkerson took responsibility for the entire event, with every detail — from advertising to accounting — done, dusted and managed by the Wilkerson team. “It’s the complete package,” he says of the Wilkerson method of helping jewelers to easily go on to the next phase of their lives. “There’s no way any retailer can duplicate what they’ve done.”

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