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She Didn’t Believe It Was Her Diamond, But Her Husband Made a Good Point

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She Didn’t Believe It Was Her Diamond, But Her Husband Made a Good Point

I worked on a ladies ring with a 1-carat diamond. It was very dirty. I cleaned the item, repaired the prongs, and when she returned, she promptly said that it was not her diamond because her diamond had a large dark spot in the center and the one I returned did not. Her husband asked her why would I take out hers and return a better one than what she had. She was not satisfied and I didn’t have anything to say as the two argued. He apologized. I never heard from them again. Told anonymously to INSTORE’s Big Survey, 2016

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If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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