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She Didn’t Believe It Was Her Diamond, But Her Husband Made a Good Point

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She Didn’t Believe It Was Her Diamond, But Her Husband Made a Good Point

I worked on a ladies ring with a 1-carat diamond. It was very dirty. I cleaned the item, repaired the prongs, and when she returned, she promptly said that it was not her diamond because her diamond had a large dark spot in the center and the one I returned did not. Her husband asked her why would I take out hers and return a better one than what she had. She was not satisfied and I didn’t have anything to say as the two argued. He apologized. I never heard from them again. Told anonymously to INSTORE’s Big Survey, 2016

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For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

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