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She Didn’t Believe It Was Her Diamond, But Her Husband Made a Good Point

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She Didn’t Believe It Was Her Diamond, But Her Husband Made a Good Point

I worked on a ladies ring with a 1-carat diamond. It was very dirty. I cleaned the item, repaired the prongs, and when she returned, she promptly said that it was not her diamond because her diamond had a large dark spot in the center and the one I returned did not. Her husband asked her why would I take out hers and return a better one than what she had. She was not satisfied and I didn’t have anything to say as the two argued. He apologized. I never heard from them again. Told anonymously to INSTORE’s Big Survey, 2016

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When There’s No Succession Plan, Call Wilkerson

Bob Wesley, owner of Robert C. Wesley Jewelers in Scottsdale, Ariz., was a third-generation jeweler. When it was time to enjoy life on the other side of the counter, he weighed his options. His lease was nearing renewal time and with no succession plan, he decided it was time to call Wilkerson. There was plenty of inventory to sell and at first, says Wesley, he thought he might try to manage a sale himself. But he’s glad he didn’t. “There’s no way I could have done this as well as Wilkerson,” he says. Wilkerson took responsibility for the entire event, with every detail — from advertising to accounting — done, dusted and managed by the Wilkerson team. “It’s the complete package,” he says of the Wilkerson method of helping jewelers to easily go on to the next phase of their lives. “There’s no way any retailer can duplicate what they’ve done.”

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