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Show Your Customers Something Astonishing Just Before Christmas



(Our November print issue includes a feature story detailing “10 Steps to Last-Minute Holiday Success.” Today we bring you an excerpt explaining one of those steps: showing them something special.)

At Tiny Jewel Box in Washington, DC, the company tagline is, “If it’s not special, it’s not here.” For the holidays this year, a collection of three Michael Galmer evening purses in silver, lined in 24K gold with silver mesh, will be on display. Each is numbered, hallmarked and priced at $6,500.

The collection not only fits the company’s philosophy, but is attracting attention from local media. One newsworthy hook: The first purse has been acquired by the Cooper Hewitt Smithsonian National Design Museum to showcase the art of repousse silver crafting. Says Tiny Jewel Box president Matthew Rosenheim: “These handcrafted, numbered purses will appeal to a woman who insists on rare pieces she won’t see worn by every other woman.”

Mary Jo Chanski of Hannoush Jewelers in Rutland, VT, always orders special inventory on memo for the fourth quarter. “Each year we get some crazy sexy cool last minute pieces for the last few days before Christmas,” she says. “They are extremely unique, extremely beautiful and extremely expensive. But you never know who’s going to walk in and say ‘YES! This year I am buying my wife a diamond tiara!’”

On the other end of the price-point spectrum, Niki Novello of Cleveland Jewelry Design showed and sold dozens of Alpaca wool scarves with embroidered initials last year for about $20 as add-on purchases. “A $20 gift that is personalized is very hard to come by, and embroidered scarves are elegant and classy. People buy them for gift exchanges at their businesses.”





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Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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