Connect with us

Smart Managers: Jayne Hernandez

mm

Published

on

Smart Managers: Jayne Hernandez

BY EILEEN MCCLELLAND | Published in the May 2014 issue

Jayne Hernandez, store manager of Hamilton Jewelers in Red Bank, NJ, where she has worked for seven years, is also corporate trainer for the company. It’s a good fit, since she says if she weren’t in jewelry she’d likely be a teacher. “My sole purpose is to inspire my team to succeed,” she says. “That’s where I get the most job satisfaction.” — EILEEN McCLELLAND

ON SHARING: I try to remain very vulnerable and genuine. Vulnerability can be viewed by the world as a weakness, but I see it as strength. Sometimes I’ll think of something I could have done better and I share that with the staff. I’ll use that time to come up with ways to improve.

FAVORITE BUSINESS BOOK: Integrity: The Courage to Meet the Demands of Reality by Dr. Henry Cloud, a clinical psychologist. I love the way it lays out how to be an effective leader by drawing on your best traits. I often go back to this book when I need to remind myself of my ultimate goal.

THE DRIVE: Living 20 minutes from New York City, it would have been more convenient to find employment there. However, Hamilton Jewelers provided an environment in which I believed I could flourish; despite the 100-mile round-trip commute.

Advertisement

ON TEAMWORK: The staff would rather collaborate and share a sale in order to ensure the client is best served. I am very fortunate to have an incredible group of people who really “get it” right to the core of their souls. They have a “global” perspective of our company’s ultimate goal; building long-term client relationships.

STRENGTHS: I earn the confidence of my team because I believe in what I say and do. My team trusts what I say and know it’s coming from the heart.

GIVING BACK: I serve as president of the board for a nonprofit, Inner City Ensemble in Paterson, NJ, that provides free programming in the arts for children.

ADVICE FOR A NEW HIRE: Leave your preconceived notions at the door. Come in with an open mind so you can embrace the culture of the company while retaining your individuality.

Advertisement

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

Promoted Headlines

Most Popular

Best Stores

Smart Managers: Jayne Hernandez

mm

Published

on

Smart Managers: Jayne Hernandez

BY EILEEN MCCLELLAND | Published in the May 2014 issue

Jayne Hernandez, store manager of Hamilton Jewelers in Red Bank, NJ, where she has worked for seven years, is also corporate trainer for the company. It’s a good fit, since she says if she weren’t in jewelry she’d likely be a teacher. “My sole purpose is to inspire my team to succeed,” she says. “That’s where I get the most job satisfaction.” — EILEEN McCLELLAND

ON SHARING: I try to remain very vulnerable and genuine. Vulnerability can be viewed by the world as a weakness, but I see it as strength. Sometimes I’ll think of something I could have done better and I share that with the staff. I’ll use that time to come up with ways to improve.

FAVORITE BUSINESS BOOK: Integrity: The Courage to Meet the Demands of Reality by Dr. Henry Cloud, a clinical psychologist. I love the way it lays out how to be an effective leader by drawing on your best traits. I often go back to this book when I need to remind myself of my ultimate goal.

Advertisement

THE DRIVE: Living 20 minutes from New York City, it would have been more convenient to find employment there. However, Hamilton Jewelers provided an environment in which I believed I could flourish; despite the 100-mile round-trip commute.

ON TEAMWORK: The staff would rather collaborate and share a sale in order to ensure the client is best served. I am very fortunate to have an incredible group of people who really “get it” right to the core of their souls. They have a “global” perspective of our company’s ultimate goal; building long-term client relationships.

STRENGTHS: I earn the confidence of my team because I believe in what I say and do. My team trusts what I say and know it’s coming from the heart.

GIVING BACK: I serve as president of the board for a nonprofit, Inner City Ensemble in Paterson, NJ, that provides free programming in the arts for children.

ADVICE FOR A NEW HIRE: Leave your preconceived notions at the door. Come in with an open mind so you can embrace the culture of the company while retaining your individuality.

Advertisement

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

Promoted Headlines

Most Popular