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So Why Are You Expecting Me to Do This for Free?

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(What you’d have said to that rude customer … if only you’d thought of it faster)

“Then why didn’t you go there in the first place?”

… to the customer who wanted a new watch pin and an extra hole punched in his filthy leather watch band. I quoted him $5 for the pin and additional hole and even offered to perform the work while he waited. He said, “You mean there’s a charge? I’ll just go to my jeweler then.”

Woulda Coulda Shouldas are provided anonymously by INSTORE’s Brain Squad.


This article originally appeared in the March 2017 edition of INSTORE.

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What’s the Brain Squad?

If you’re the owner or top manager of a U.S. jewelry business serving the public, you’re invited to join the INSTORE Brain Squad. By taking one five-minute quiz a month, you can get a free t-shirt, be featured prominently in this magazine, and make your voice heard on key issues affecting the jewelry industry. Good deal, right? Sign up here.

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Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

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Woulda Coulda Shoulda

So Why Are You Expecting Me to Do This for Free?

mm

Published

on

(What you’d have said to that rude customer … if only you’d thought of it faster)

“Then why didn’t you go there in the first place?”

… to the customer who wanted a new watch pin and an extra hole punched in his filthy leather watch band. I quoted him $5 for the pin and additional hole and even offered to perform the work while he waited. He said, “You mean there’s a charge? I’ll just go to my jeweler then.”

Woulda Coulda Shouldas are provided anonymously by INSTORE’s Brain Squad.


This article originally appeared in the March 2017 edition of INSTORE.

 </div>
<div style="width: 100%; background-color: #ff3333; padding: 20px;”>

What’s the Brain Squad?

If you’re the owner or top manager of a U.S. jewelry business serving the public, you’re invited to join the INSTORE Brain Squad. By taking one five-minute quiz a month, you can get a free t-shirt, be featured prominently in this magazine, and make your voice heard on key issues affecting the jewelry industry. Good deal, right? Sign up here.

Advertisement

Continue Reading
Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

Promoted Headlines

Most Popular