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Woulda Coulda Shoulda

So Why Are You Expecting Me to Do This for Free?

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(What you’d have said to that rude customer … if only you’d thought of it faster)

“Then why didn’t you go there in the first place?”

… to the customer who wanted a new watch pin and an extra hole punched in his filthy leather watch band. I quoted him $5 for the pin and additional hole and even offered to perform the work while he waited. He said, “You mean there’s a charge? I’ll just go to my jeweler then.”

Woulda Coulda Shouldas are provided anonymously by INSTORE’s Brain Squad.


This article originally appeared in the March 2017 edition of INSTORE.

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