It's not the jeweler's fault she got mad.
Well-made jewelry is more durable than some people think.
Cullen had no interest in what this guy was offering.
Cullen Wulf explains what happened when he enforced his return policy.
Cullen Wulf recounts one seriously out-of-control day.
Things aren’t always as they seem, Cullen Wulf learns. As a jeweler, Cullen Wulf sees it all — including some things he wishes he could unsee....
Cullen Wulf deals with some not-so-clean clients. If you’re like Cullen Wulf, you take great pains to make your jewelry store a clean and pleasant place...
Cullen Wulf deals with an unpleasant character. Have you ever had a customer who made you wonder what’s gone wrong with the world? Cullen Wulf did....
Cullen Wulf is a jeweler who likes a challenge. But a recent situation was a bit too challenging for his tastes. A customer’s demands were already...
Not every customer is a fit for your business. As Cullen Wulf explains, “Their intentions and their demands just don’t fit in with your business model,...
Have you ever had a situation that felt like it was going to be a problem right from the beginning? Cullen Wulf did, and it stemmed...
Sometimes your customers seek the opinion of a family member or friend before making a purchase, and that’s OK. But some go too far, like the...
Cullen Wulf is back with another video showing just how crazy life can be when you run a jewelry store. In today’s episode, he uses his considerable...
Most customers are great, but every now and then, you’re bound to run into one who drives you batty. In the video below, jewelry store owner...
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