customer service Archives

Ask INSTORE6 years ago

How to Sell Millennials, Handling Big Returns and More of Your Bridal Questions Answered

Remind them that they should be looking to buy diamonds, not paper.

Manager's To Do6 years ago

Display Advice, Customer Service Tips and More To-Do Items for September

Sept. 3-9 DISPLAYS Labor Day marks the unofficial end of summer — it’s time to change up your window displays to give them more of a...

Manager's To Do6 years ago

Learning Google Docs, Holding a Leo Party and More Manager’s To-Do Items for August

Jul. 30 — Aug. 5 MARKETING A girl’s first day of high school might just be the occasion for Dad to get her a “grown-up” piece...

Best of The Best6 years ago

You Won’t Believe the Smoking New Concept That Has Clients Flocking to This Jewelry Store

Stucki’s humidor fires up jewelry-shopping experience for guys.

Tip Sheet7 years ago

Yes You can Create Word-of-Mouth with This Easy Trick – and More Tips from March

If you’re going to give it away, give it away good.

Buzz Session7 years ago

The Two Most Essential Pieces of Advice These Jewelers Would Share

A bit of concentrated jeweler wisdom.

Line Time7 years ago

What to Say to Keep a Customer (Happily) Hanging On

It speeds things up.

Best of The Best7 years ago

Lifetime Warranty is a Competitive Edge for Wisconsin Jeweler

Attention-getting program draws customers to Jim Kryshak Jewelers.

Line Time7 years ago

Here’s the Perfect Phrase to Use When You Need to Reframe a Sales Pitch

“As you said, that’s not the most important factor in your decision.” WHEN TO USE IT? When a sales pitch has stalled, this phrase is a great...

Tips and How-To7 years ago

Jeweler Writes Superb Response to Review Criticizing His Hours

A reviewer wondered: ‘What retail shop closes at 2 on a Saturday?!?!?!’ Matthew Phillips has tried various store hours over the years in an effort to...

Do You Or Don't You?7 years ago

Less Than Half of Jewelers Offer Free Goodies to Bridal Customers

This month’s question: Do you provide a package of free goodies and services with bridal purchases? Yes: 40% Two gifts: for the bride, a bottle of cleaner, polishing...

Tip Sheet7 years ago

Celebrate the Couples You Help Marry … and More Bridal Tips for September

Know when to walk away...

Fun7 years ago

5 Things to Tell Yourself When ‘The Customer Is Always Right’ Isn’t Working

You’ve certainly heard the cliche that the customer is always right. And if you’ve worked in retail for more than, say, 30 minutes, you know it...

Fun7 years ago

34 Movie Titles That Perfectly Describe Your Least Favorite Customers

So appropriate.

Manager's To Do7 years ago

What You Need to Be Doing in Your Business This July

July 3-8 MARKETING Invite any and all customers to bring their diamond ring in for a free professional cleaning. What’s the investment cost? Time and cleaner....

Do You Or Don't You?7 years ago

Less Than 1/3 of Jewelers Have Had Their Stores Mystery-Shopped

THIS MONTH’S QUESTION: HAVE YOU EVER HAD YOUR STORE MYSTERY SHOPPED? Yes: 28% We received great feedback we could use for improvement. Sometime you don’t see...

Buzz Session7 years ago

Learn the 3 Words Jewelers Would Love to Tell Their Worst Customers

"Go bother Kay’s."

Real Deal7 years ago

After an Inexperienced Appraiser Says the (Real) Gemstone He Sold Was Fake, How Can This Store Owner Salvage His Reputation?

A Caribbean jeweler loses an important gemstone sale after a local jeweler tells the client it’s a fake.

Shane Decker7 years ago

Six Ways You Can Improve Clienteling In Your Store

What you do after the sale is just as important as what happens in your store. Recently, I bought a Toyota Tacoma TRD Off Road. Soon...

Buzz Session7 years ago

Learn the Three Words Jewelers Would Tell Their Best Customers

"Please don't die."

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All posts tagged "customer service"

How to Sell Millennials, Handling Big Returns and More of Your Bridal Questions Answered

Display Advice, Customer Service Tips and More To-Do Items for September

Learning Google Docs, Holding a Leo Party and More Manager’s To-Do Items for August

You Won’t Believe the Smoking New Concept That Has Clients Flocking to This Jewelry Store

Yes You can Create Word-of-Mouth with This Easy Trick – and More Tips from March

The Two Most Essential Pieces of Advice These Jewelers Would Share

What to Say to Keep a Customer (Happily) Hanging On

Lifetime Warranty is a Competitive Edge for Wisconsin Jeweler

Here’s the Perfect Phrase to Use When You Need to Reframe a Sales Pitch

Jeweler Writes Superb Response to Review Criticizing His Hours

Less Than Half of Jewelers Offer Free Goodies to Bridal Customers

Celebrate the Couples You Help Marry … and More Bridal Tips for September

5 Things to Tell Yourself When ‘The Customer Is Always Right’ Isn’t Working

34 Movie Titles That Perfectly Describe Your Least Favorite Customers

What You Need to Be Doing in Your Business This July

Less Than 1/3 of Jewelers Have Had Their Stores Mystery-Shopped

Learn the 3 Words Jewelers Would Love to Tell Their Worst Customers

After an Inexperienced Appraiser Says the (Real) Gemstone He Sold Was Fake, How Can This Store Owner Salvage His Reputation?

Six Ways You Can Improve Clienteling In Your Store

Learn the Three Words Jewelers Would Tell Their Best Customers

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