It goes toward your client’s peace of mind.
If you would raise your inventory prices because of inflation, why wouldn’t you raise the repair prices for the same reason?
Because repairs are trust sensitive, clients will pay for reliability.
It's like having a 'sugar mama' to bail you out.
This column can help you solve one of the biggest headaches for jewelry shops.
The jeweler and business coach notices what makes money for his clients.
David Geller tells you how to deal with inventory, safely take in customer jewelry and promote your services during the pandemic.
Plus, what's a fair repair warranty?
Be sure your staff are prepared both mentally and physically.
Taking care of the small things during your busy season can yield big results.
It’s not that they’re complacent. As the chart shows, repair turnaround times are clearly slowing. In 2007, 19 percent of jewelers promised to finish a repair...
Being thorough in your intake procedures can prevent headaches later on.
The most important smile in your store might be outside of your store.
Tim Searfoss’s “The Jeweler” appears only on INSTOREMAG.COM twice a month. To ensure you don’t miss a single one, sign up for bulletins at instoremag.com/bulletins.
Learn from some of the best in the industry.
Dale Thompson believes that trust is everything. Go overboard to earn trust. Trust is not just important, it’s everything. Every shop makes errors, but when you...
Charging more to do a better repair can increase client satisfaction and loyalty. Over the years, I’ve asked jewelers what their average repair sale is in...
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