He's concerned about offending past and potential clients if he pursues her.
When another client suddenly weighs in on a customer’s purchase decision, the sale is lost.
Should he report the theft to the police and risk losing an important friendship?
How can this retailer put an end to the time- and energy-wasting harassment?
Should this retailer agree to his client's demands?
What can the owner do when he has two employees but only one position?
Is it hers? Is it his? Is it theirs? See what jewelers said.
An unhappy support staffer takes aim at an owner by releasing confidential information.
When a jeweler acts according to her conscience, she is sued for breach of confidentiality.
When an empowered manager hires family members and the owner objects, conflict ensues.
A retailer goes to great lengths to match an online diamond price, but at what cost? Jeff Lee was barely out of medical school when he...
When a gemstone mounted in a designer’s ring cracks, a store manager takes matters into his own hands. Ed Kleinbeck had been the manager of Ridge Jewelers...
All five Langstrom Jewelers stores were in nice, upscale parts of town — even the Southwind store. That’s what owner Troy Evans kept telling himself as...
In business, it’s best to face your fears head-on. We tackle 21 of jewelry retailers’ biggest fears and tell you how to forget them for good.
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