Kyle Bullock turns the tables on a fraudster.
Have some tissues ready.
Reminder for today: Jewelry means different things to different people.
A simple education in the 4 C's would have told the thief that this was a bad idea.
The 5-carat natural, non-heat-treated sapphire was extremely rare.
By learning the customer's backstory, he provided a service the Internet never could.
Sample the first 90 seconds of Kyle’s latest podcast.
A small watch repair, done for free, provides a meaningful lesson and surprising reward.
Kyle Bullock brings you 'Twas Christmas in a Jewelry Store.'
Don't miss the fifth episode of our hit podcast 'Over the Counter.'
These weren't your typical customers.
It was one of the most unusual, and meaningful, sales he had ever made.
In this 55-second excerpt, Kyle Bullock explains how a jeweler's staff far exceeded expectations.
In this 56-second excerpt, Kyle Bullock explains how a jeweler's staff far exceeded expectations.
In this 55-second excerpt, Kyle Bullock explains how a jeweler made a huge promise to her staff.
An amazing sales performance resulted in an equally amazing reward.
She realized that the 4 Cs will get her nowhere with this particular customer.
She saw a chance to be of service ... and took it.
A kind gesture heals a customer relationship gone sour.
He prided himself on being trustworthy. But if someone didn't trust him, how could he trust them?
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