An amazing sales performance resulted in an equally amazing reward.
The customer was searching for a pair of special blue earrings for his wife.
She realized that the 4 Cs will get her nowhere with this particular customer.
She saw a chance to be of service ... and took it.
A kind gesture heals a customer relationship gone sour.
He prided himself on being trustworthy. But if someone didn't trust him, how could he trust them?
He had a disaster on the bench. How could he tell his suspicious customer?
“I can’t come in to cover someone’s shift today because I want to maintain my work/life balance,” said the 20-something employee to his boss. The owner...
Try these 3 steps. Are you sick of looking at your office yet? Chances are if you aren’t, you will be. Studies say over half of...
It was 9:45 a.m. on a Monday. The large order I had placed for an excellent customer was still at the plant. A shipping error had potentially...
Motivating young workers is easier than you think.
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