She saw a chance to be of service ... and took it.
A kind gesture heals a customer relationship gone sour.
He prided himself on being trustworthy. But if someone didn't trust him, how could he trust them?
“I can’t come in to cover someone’s shift today because I want to maintain my work/life balance,” said the 20-something employee to his boss. The owner...
Try these 3 steps. Are you sick of looking at your office yet? Chances are if you aren’t, you will be. Studies say over half of...
It was 9:45 a.m. on a Monday. The large order I had placed for an excellent customer was still at the plant. A shipping error had potentially...
Motivating young workers is easier than you think.
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