Treat your staff the way you would want to be treated. I am a big believer in the Golden Rule. You know it, right? “Treat people...
When a business model evolves, it creates upheaval among the ranks. What’s a store owner to do?
To make employee reviews less painful and more powerful, try this change. When my oldest child was eight years old, I stumbled upon a brilliant method...
When you run a business, your job is to produce and sell value. It is both as simple and as complicated as that. When I see...
It’s been 16 years since David Geller sold his store. Here’s what he’d do today. This article originally appeared in the July 2016 edition of INSTORE....
THE CASE OF THE SUSPICIOUS SIZING A salesman becomes leery of a customer and decides to take matters to the police. This article originally appeared in...
THE CASE OF THE CARELESS COURIER A jeweler claims repairs being transported to an outside shop were stolen, but owner Olivia has her suspicions — as...
PROBABLY A WEEK doesn’t pass when most of us don’t wish we were better at saying, no; no to a request for a discount, no to...
THE CASE OF THE INADVERTENT BARGAIN A valued customer leaves with a diamond more valuable than the one purchased. When the store discovers the discrepancy, it...
A new manager is made uncomfortable by a co-worker's religious opinion on her fertility issues.
A vendor blames abuse by the wearer, but the jeweler believes the problem lies with the setting. What can he do to save his reputation with...
Are you ready to thrive if the economy starts to struggle? The 2008 financial crisis was an event we could all do without again. Some businesses...
THE BENEFITS OF humor as a way to enhance creativity, elevate collegiality and boost morale in the workplace are well known. Yet most managers are wary...
A dead husband, a grieving widow, an angry mother, a disputed ring, and yes, you guessed it, the local jeweler stuck in the middle of it....
ARE YOU HARRIED AND HAMSTRUNG EACH DAY, knowing that you have more to do than will fit in 24 hours? Does the situation keep you tossing...
When the facts are on your side, asking a question is often more effective than making a statement.
There are signs one of Nancy Amos’ star employees has been stealing from her. But with no hard proof, what should she do with him due...
The right information can help you predict your cash flow and plan ahead. This article originally appeared in the January 2016 edition of INSTORE. I love...
LEISURE, IN ITS modern form, is defined in contrast to work. It is something we do away from the workplace and it is essentially available only...
Are Your KPIs Helping or Hurting? It’s pretty much impossible to manage a business without key performance indicators (KPIs). You need do to be sure, however,...
Advertisement
INSTORE helps you become a better jeweler with the biggest daily news headlines and useful tips. (Mailed 5x per week.)