Her current project is marketing a gemstone that's "been buried under ice and snow for 3 billion years".
Jimmy and Doug share the 10 dumbest things they've seen happen in jewelry stores (including their own).
Wisconsin jeweler intended his story to be inspirational, but has to admit that it was so hard he almost gave up at one point.
Retailer says of his new location: "This was my destiny, to be here and nothing was going to stop me.”
Florida retailer has perfected the concept of the jewelry store as "third place" for his customers.
The weird twist: They're often the top producer in the store.
The 5-carat natural, non-heat-treated sapphire was extremely rare.
Learn how he grew from salesperson into one of jewelry's most visible commentators.
By learning the customer's backstory, he provided a service the Internet never could.
A small watch repair, done for free, provides a meaningful lesson and surprising reward.
Or would you rather be their permanent baby-sitter?
Kyle Bullock brings you 'Twas Christmas in a Jewelry Store.'
Don't miss the fifth episode of our hit podcast 'Over the Counter.'
What do you do when what used to work isn't working anymore?
It was one of the most unusual, and meaningful, sales he had ever made.
Industry trade shows, motherhood, and the challenges facing professional women are on the agenda.
She realized that the 4 Cs will get her nowhere with this particular customer.
She saw a chance to be of service ... and took it.
A kind gesture heals a customer relationship gone sour.
He prided himself on being trustworthy. But if someone didn't trust him, how could he trust them?
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