When another client suddenly weighs in on a customer’s purchase decision, the sale is lost.
Should he report the theft to the police and risk losing an important friendship?
How can this retailer put an end to the time- and energy-wasting harassment?
Should this retailer agree to his client's demands?
What can the owner do when he has two employees but only one position?
Is it hers? Is it his? Is it theirs? See what jewelers said.
An unhappy support staffer takes aim at an owner by releasing confidential information.
When a jeweler acts according to her conscience, she is sued for breach of confidentiality.
Here’s what readers are saying so far.
At the very worst of times for one jeweler, an unexpected helping hand was extended.
Here’s what readers are saying so far. In our latest Real Deal scenario, Jack Matthews of Wilson Matthews & Co. is working with Anne Cahill, the new...
When an empowered manager hires family members and the owner objects, conflict ensues.
Here’s what readers are saying so far. In our latest Real Deal scenario, Chuck Alders, owner of Alders Jewelers, has a dilemma. His longtime general manager,...
A retailer goes to great lengths to match an online diamond price, but at what cost? Jeff Lee was barely out of medical school when he...
Here’s what readers are saying so far. In our latest Real Deal scenario, Laura of Forrest Jewelers went out of her way to match an online diamond...
A Caribbean jeweler loses an important gemstone sale after a local jeweler tells the client it’s a fake.
Here’s what readers are saying so far. In our latest Real Deal scenario, Maxwell & Company Fine Jewelers in the Caribbean makes a big sale only to...
When a gemstone mounted in a designer’s ring cracks, a store manager takes matters into his own hands.
A job candidate appears too good to be true … and it turns out that he is. Should the store owner fire him or give him...
When a client asks a store to match an online price, the owner and salesperson butt heads. Gina Scotto had been with Cliff Fine Jewelers for over...
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