rude customers Archives

Woulda Coulda Shoulda6 years ago

What One Jeweler Wished He Could Have Said to The Client Who Accused Him of Eating Steak and Lobster

His customer thought he was making a fortune on marked-up jewelry.

True Tales6 years ago

True Stories of Customers Who Really Pressed Their Luck

"You want me to do ... what???"

Ask INSTORE6 years ago

Best Catering Practices, How to Deal with Impatient Repair Clients and More of Your Questions for November

Hire a food truck to feed attendees at your next store event.

Woulda Coulda Shoulda7 years ago

How I Should Have Answered the Customer Who Told Me Zales Would Pay More for Her Ring

“Really? So you can go buy a Ford and drive it for six years, then take it to the Chevy dealer and get what you paid...

Buzz Session7 years ago

The Two Most Essential Pieces of Advice These Jewelers Would Share

A bit of concentrated jeweler wisdom.

True Tales7 years ago

This Customer Was Really Expecting an Older Jewelry Store Owner

The current proprietor's hot pink hair definitely threw her for a loop.

Fun8 years ago

5 Things to Tell Yourself When ‘The Customer Is Always Right’ Isn’t Working

You’ve certainly heard the cliche that the customer is always right. And if you’ve worked in retail for more than, say, 30 minutes, you know it...

Buzz Session8 years ago

Learn the 3 Words Jewelers Would Love to Tell Their Worst Customers

"Go bother Kay’s."

Woulda Coulda Shoulda8 years ago

What I Wish I Had Said to the Bully Who Bashed My Company for Not Being Responsive Enough

“If you should happen to grow another brain, it would die of loneliness.” … to the customer who has been bashing our company for not being...

True Tales8 years ago

She Didn’t Believe It Was Her Diamond, But Her Husband Made a Good Point

I worked on a ladies ring with a 1-carat diamond. It was very dirty. I cleaned the item, repaired the prongs, and when she returned, she...

Tips and How-To8 years ago

5 Steps to Make Your Jewelry Store Truly Stand Out

It goes beyond “customer service.” How do you stand out in today’s fast-paced world of similarity? First, define who you are and what you do or...

Woulda Coulda Shoulda8 years ago

What I Should Have Said to the Guy Who Didn’t Quite Get Consignment

His expectations were not highly realistic.

Woulda Coulda Shoulda8 years ago

So Why Are You Expecting Me to Do This for Free?

(What you’d have said to that rude customer … if only you’d thought of it faster) “Then why didn’t you go there in the first place?”...

Woulda Coulda Shoulda8 years ago

What I Really Ought to Have Said to That Extremely Rude Architect

“I am a fully trained jeweler; maybe I should design some houses.” … to the new jewelry designer who proudly told me, “I am a fully...

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All posts tagged "rude customers"

What One Jeweler Wished He Could Have Said to The Client Who Accused Him of Eating Steak and Lobster

True Stories of Customers Who Really Pressed Their Luck

Best Catering Practices, How to Deal with Impatient Repair Clients and More of Your Questions for November

How I Should Have Answered the Customer Who Told Me Zales Would Pay More for Her Ring

The Two Most Essential Pieces of Advice These Jewelers Would Share

This Customer Was Really Expecting an Older Jewelry Store Owner

5 Things to Tell Yourself When ‘The Customer Is Always Right’ Isn’t Working

Learn the 3 Words Jewelers Would Love to Tell Their Worst Customers

What I Wish I Had Said to the Bully Who Bashed My Company for Not Being Responsive Enough

She Didn’t Believe It Was Her Diamond, But Her Husband Made a Good Point

5 Steps to Make Your Jewelry Store Truly Stand Out

What I Should Have Said to the Guy Who Didn’t Quite Get Consignment

So Why Are You Expecting Me to Do This for Free?

What I Really Ought to Have Said to That Extremely Rude Architect

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