Week 1May 1-6 OPERATIONS Step outside your store. Through your windows assess the visuals and displays, but mostly watch some customer-associate interactions. It’s amazing how much...
But things aren’t all bad. Finding and keeping good people is a challenge for business owners — and it’s getting tougher. The number of Americans quitting...
Rick Antona of Uptown Diamond in Houston once organized “The World’s Most Expensive Easter Egg Hunt” — a Facebook-driven scramble for a gold-hinged egg with a...
Add Some “Oops!” Doing a PowerPoint or other computer presentation for a custom design client? Break the ice by “accidentally” dropping an incorrect slide into your...
The most important smile in your store might be outside of your store.
Energize your employee suggestion box.
We have a big event coming to town (equestrian games) with an additional 200,000 people expected in the area. How can I best take advantage of...
What I like about your (idea, work, behavior) is ______. What would make me like it even more is _______. When to say it? When you’re...
A framework for balancing short- and long-term thinking in your choices.
Build a healthier business in 2017.
A new hire seems perfect, but her recent purchase of an assault rifle and revelations about her mental health history have a store worried Running the...
You pay your employees for a full day’s work, but sometimes you get … less than that. As they go about their daily tasks, your staff...
Treat your staff the way you would want to be treated. I am a big believer in the Golden Rule. You know it, right? “Treat people...
Week 1 / OCT. 3-8 Clienteling Review customer lists for the holidays. Plan a delivery of something special — flowers, bath soaps, homemade jam — to...
To make employee reviews less painful and more powerful, try this change. When my oldest child was eight years old, I stumbled upon a brilliant method...
A new manager is made uncomfortable by a co-worker's religious opinion on her fertility issues.
When the facts are on your side, asking a question is often more effective than making a statement.
There are signs one of Nancy Amos’ star employees has been stealing from her. But with no hard proof, what should she do with him due...
Cry Freedom Rings Ever had a recently divorced customer come in with her ring and ask, What can you do with this? Karen Hollis of K....
The 12-Inch Powder Rule You’re in Vail, it’s a crisp winter morning, a foot of fine powder awaits on the slopes … who would want to...
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