MARKETINGHeads I Win, Tails I Win Pre-season training for football will start soon at high schools around the country. Get down to the coach’s office to...
GENERALShine a Light Ever dropped a diamond in the workshop and then gone through the maddening frustration of not being able to find it? Slam no...
SALES FLOORHorrible Bosses A study done by Georgetown University’s McDonough School of Business found that one in four workers admitted being uncivil to customers or colleagues...
SALESSmall Things The late great Woody Justice once told us how he struck up what was to become an important relationship with an Indian diamond supplier...
OPERATIONSTurn It Off Define clear stopping points at the end of the day, so when you’re with your family and friends, you’re really with them, advises...
OPERATIONSDaily Encouragement A research study in Canada has found that people who receive regular weight-loss advice in the form of emails or tweets dropped more pounds...
SALESSelf Sellers When it comes to selling an expensive piece, you have to be prepared to let the jewelry sell itself, says Harvey Rovinsky, the owner...
SHOPRepair Diamonds The rising prices of diamonds is making this a good time to promote your diamond repair work. “There’s a lot of repair work now,”...
INSPIRE YOURSELF TO take more risks, get better results from the risks you take, and advice for mingling at wedding events. Try This: Expose Yourself One...
THIS MONTH, WE focus on tips for making your store stand out from the crowd. Sharpen Your Edge David Brown, president of the Edge Retail Academy,...
Set ‘Office Hours’ Do you really want to listen to the voice of the customer? Here’s a way: Set “office hours.” State on your website and...
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